Pacific Aviation is a premier airport-handling provider committed to delivering outstanding service for leading airlines worldwide. With over 25 years of success in the industry, we pride ourselves on developing our team members, who are the cornerstone of our achievements. Currently, we operate in major airports on the West Coast (LAX, SFO, & SEA) and have recently expanded to the East Coast through the acquisition of Superior Aircraft Services. At Pacific Aviation, we prioritize diversity and inclusion, recognizing that our varied backgrounds strengthen our team. We believe in evaluating candidates based solely on merit in all hiring, promotion, and performance decisions. We are seeking a dynamic and motivated Supervisor to lead our customer service team. If you have a passion for providing excellent service in the travel industry and thrive in a leadership role, we encourage you to apply! POSITION SUMMARY As a Supervisor at Pacific Aviation, you will lead a team of customer service agents. Your primary focus will be to ensure exceptional customer service, accurate flight reporting, and adherence to operational and safety standards. This role reports directly to the Station Manager. PRIMARY RESPONSIBILITIES: ● Optimize staffing and manage ground staff schedules. ● Oversee all methods of flight handling to ensure seamless operations. ● Serve as the primary contact for Airlines accounts, representing commercial interests. ● Ensure timely and effective staff setup with the necessary equipment. ● Monitor check-in equipment for compliance and functionality. ● Conduct daily briefings and debriefings with team members. ● Guarantee smooth flight turnarounds from check-in to departure. ● Ensure accurate documentation and reporting of flight actions. ● Actively contribute to achieving Quality Department objectives. ● Educate the team on safety and operational procedures. ● Address any discrepancies in flight handling with the Account Manager. ● Handle safety and security compliance measures with diligence. ● Resolve team conflicts and maintain high work standards. ● Champion the company’s Safety policy and foster a culture of safety. ● Lead investigations related to workplace incidents or safety concerns. Requirements QUALIFICATIONS: ● Minimum 6 months of experience in customer service or passenger operations. ● Proven knowledge of company policies, general procedures, and airline standards. ● Strong adaptability to dynamic operational environments and customer needs. ● Excellent problem-solving skills and the ability to respond effectively to unexpected situations. ● Demonstrated ability to motivate and lead teams in a high-paced environment. Benefits Hourly Pay Rate $16.00 Medical , Dental, Vision benefits 401k Uniform Parking discount Paid Training