Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Build what’s next with us. Let’s define tomorrow together.

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Job overview and responsibilities

The Supervisor - Cargo Operations will lead all aspects of Cargo operations including freight and mail handling, data entry, scanning and running. This position will focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines and union contracts. Other key responsibilities include:

Analyze trends, review relevant data points and take steps to address any issues not meeting expectationsEngage and educate front line co-workers to deliver outstanding customer service timely quality products through ramp, cargo and station briefings, one-on-one conversations and developing team communicationProficient in the use of the EPS tool and a validated understanding of the various employee accountability letters, according to the collective bargaining agreementProvide technical guidance and interpret guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistentlyConduct routine investigations to identify, address and issue appropriate and timely corrective action in compliance with guidelinesProvide front-line co-workers and business partners with regular coaching, feedback, and recognition, as appropriateDevelop skills of front-line co-workers and business partners by coaching on performance, as it relates to customer service and products Lead Cargo Supply inventory and ordering, ULD inventory and supplies and RFS and maintain the stations DRS Page to ensure it is up to datePartner with Corporate Real Estate, IT, local airport authorities and building maintenance to lead Cargo software and facilitiesRepresent station as advocate for areas such as Claims Loss prevention and Temperate Control productsAudit vendor compliance of regulatory policies such as training, Safety (OSHA), Security (TSA), Customs (CBP), Government Affairs, Dangerous Goods (FAA), Accounting and Financial Controls (SEC), UA defined policy and procedure (FAA)Please note: This role is 100% onsite at HNL Airport

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Build what’s next with us. Let’s define tomorrow together.

We’re not just in the business of transporting people. We’re also in the business of moving cargo. As a major provider of air freight services, our Cargo team transports everyday electronics and automotive parts, to perishable goods, life-saving organs, vaccines and even baby formula. And in turn, we help keep businesses, communities, and global economies running. With so many career options – from Marketing to Finance, Logistics to Data Analytics, and more – you can build a career within a career and gain exposure to so many areas of our airline’s important role in the global supply chain. Join our team and watch your uniquely United career journey unfold.

Job overview and responsibilities

The Supervisor - Cargo Operations will lead all aspects of Cargo operations including freight and mail handling, data entry, scanning and running. This position will focus on leading and developing the skills of front-line co-workers and vendors with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines and union contracts. Other key responsibilities include:

Analyze trends, review relevant data points and take steps to address any issues not meeting expectationsEngage and educate front line co-workers to deliver outstanding customer service timely quality products through ramp, cargo and station briefings, one-on-one conversations and developing team communicationProficient in the use of the EPS tool and a validated understanding of the various employee accountability letters, according to the collective bargaining agreementProvide technical guidance and interpret guidelines and procedures and/or union agreements to assist employees in performing functional tasks and to ensure that safety, security and service are delivered consistentlyConduct routine investigations to identify, address and issue appropriate and timely corrective action in compliance with guidelinesProvide front-line co-workers and business partners with regular coaching, feedback, and recognition, as appropriateDevelop skills of front-line co-workers and business partners by coaching on performance, as it relates to customer service and products Lead Cargo Supply inventory and ordering, ULD inventory and supplies and RFS and maintain the stations DRS Page to ensure it is up to datePartner with Corporate Real Estate, IT, local airport authorities and building maintenance to lead Cargo software and facilitiesRepresent station as advocate for areas such as Claims Loss prevention and Temperate Control productsAudit vendor compliance of regulatory policies such as training, Safety (OSHA), Security (TSA), Customs (CBP), Government Affairs, Dangerous Goods (FAA), Accounting and Financial Controls (SEC), UA defined policy and procedure (FAA)Please note: This role is 100% onsite at HNL Airport

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):High School Diploma, GED or education equivalent requiredAt least 5 years experience in operations and/or organizational leadership requiredStrong written and oral communication skills requiredConflict resolution and decision making, with the ability to lead requiredProficient in IT systems and common software appropriate to work group requiredOperations and Vendor Management experience requiredKnowledge of MS Office applications requiredSkills: Business analysis, building strategic relationships, influencing continuous improvement requiredStrong business insightPlanning/multi-tasking requiredMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationMay require working weekends, holidays, and/or shift work. Reliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeInfluencing, Relationship, Connectivity Skills, Field Operational Leadership preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact: JobAccommodations@united.com to request accommodation.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes. We are always looking for individuals who will bring something new to the table

What’s needed to succeed (Minimum Qualifications):High School Diploma, GED or education equivalent requiredAt least 5 years experience in operations and/or organizational leadership requiredStrong written and oral communication skills requiredConflict resolution and decision making, with the ability to lead requiredProficient in IT systems and common software appropriate to work group requiredOperations and Vendor Management experience requiredKnowledge of MS Office applications requiredSkills: Business analysis, building strategic relationships, influencing continuous improvement requiredStrong business insightPlanning/multi-tasking requiredMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationMay require working weekends, holidays, and/or shift work. Reliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeInfluencing, Relationship, Connectivity Skills, Field Operational Leadership preferred

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact: JobAccommodations@united.com to request accommodation.