Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Supervisor - Inflight Services comprises of engaging and supporting a complementary team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values.

Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our NetPromoter Score (NPS); Recognize flight attendants for outstanding service, teamwork, and performanceAssist flight attendants at the Concierge Desk and resolve issues in the moment as vitalExercise United’s core4 values to provide local support and care for flight attendants during any Inflight incidentSupervise the performance of the flight attendant team in line with the flight attendant collective bargaining agreementConduct investigations regarding performance, complaints, or other work-related issuesKeep flight attendant team advised by sharing corporate initiatives, and changes in policy or proceduresShowcase the delivery of new Inflight products as determined by the Flight Experience teamEnsure daily company goals, policy, and procedure compliance are metCoordinate with customer service and Station Operations Center (SOC) to ensure operational successEnsure safety goals are met and FAA regulatory requirements are consistently adhered to by the teamTeam oriented, with passion for people and delivering outstanding serviceDevelop positive relationships with team members and other work groups to achieve our common goalsParticipate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectivelyShare customer feedback and raise issues that may interfere with the crew’s ability to deliver the prescribed service

Find your future at United We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000 connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Why Inflight Services?

Our customers choose United because of our dedication to safety and passion for service. Uniteds Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Key Responsibilities:

The Supervisor - Inflight Services comprises of engaging and supporting a complementary team of flight attendants, encouraging trust with our flight crew members, working closely with other operational teams to deliver outstanding customer service while demonstrating our Core4 values.

Encourage flight attendants to deliver a high-quality onboard experience to drive improvement in our NetPromoter Score (NPS); Recognize flight attendants for outstanding service, teamwork, and performanceAssist flight attendants at the Concierge Desk and resolve issues in the moment as vitalExercise United’s core4 values to provide local support and care for flight attendants during any Inflight incidentSupervise the performance of the flight attendant team in line with the flight attendant collective bargaining agreementConduct investigations regarding performance, complaints, or other work-related issuesKeep flight attendant team advised by sharing corporate initiatives, and changes in policy or proceduresShowcase the delivery of new Inflight products as determined by the Flight Experience teamEnsure daily company goals, policy, and procedure compliance are metCoordinate with customer service and Station Operations Center (SOC) to ensure operational successEnsure safety goals are met and FAA regulatory requirements are consistently adhered to by the teamTeam oriented, with passion for people and delivering outstanding serviceDevelop positive relationships with team members and other work groups to achieve our common goalsParticipate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectivelyShare customer feedback and raise issues that may interfere with the crew’s ability to deliver the prescribed serviceWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceRequired to attend Uniteds flight attendant training to earn FAA certification if not currently flight qualifiedMinimum 2 years equivalent or similar work experience2 years leadership experience managing and influencing a teamDOT Safety Sensitive PositionAble to work on site, weekends, and holidaysMust possess outstanding planning and organizational skills, along with strong written and oral communication skillsPositive demeanor and ability to adapt to constantly evolving work environmentDemonstrated conflict resolution and decision-making capabilityProven track record to work independently and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeInflight Service, travel industry, or hospitality leadership experience highly preferredExperience supervising a unionized workgroupWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or 4 years of relevant work experienceRequired to attend Uniteds flight attendant training to earn FAA certification if not currently flight qualifiedMinimum 2 years equivalent or similar work experience2 years leadership experience managing and influencing a teamDOT Safety Sensitive PositionAble to work on site, weekends, and holidaysMust possess outstanding planning and organizational skills, along with strong written and oral communication skillsPositive demeanor and ability to adapt to constantly evolving work environmentDemonstrated conflict resolution and decision-making capabilityProven track record to work independently and in a team environmentMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Bachelors degreeInflight Service, travel industry, or hospitality leadership experience highly preferredExperience supervising a unionized workgroup