Bloomingdales - Dubai Mall

About Us

 

As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail, representing leading brands in the Beauty, Home, Fashion and Hospitality sectors. Our brands include Bloomingdales, Harvey Nichols and Armani to name just a few!

 

About the Role

 

Ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

 

What You’ll Be Doing

 

Functional Roles & Responsibilities

         Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor          Analyse sales data to maximize sales on day to day basis          Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager          Ensure that the standards of grooming, presentation and professional conduct are set and maintained          Motivate team members to achieve shared goals and acknowledge team and individual successes          Ensure all new starters are inducted into the department team          Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department          Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action          Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand          Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas          Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

 

About You

 

Education/Certification and Continued Education

·          High School qualification

Years of Experience

·          4 to 5 years retail sales or customer service experience

Additional Information