**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Summary: + Position Summary: Plans, organizes, directs and coordinates all aspects of the business office or laboratory site including oversight of all office or laboratory responsibilities at the assigned practice or department. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Oversees Patient Access and ensures patient registration and or scheduling policies and procedures are standardized, interpreted uniformly and consistently, and systemically applied at the site. Assists and supports front office or laboratory staff in scheduling, registration and work queue functions as needed. Provides and communicates additional employer cost containment practices, which have an immediate effect and or impact in the patient registration process. Distributes reports according to the established frequency of patient accounts that have errors, associated with billing and or regulatory compliance, as necessary. + Supervises front office or laboratory staff, completes performance evaluations and provides educational experiences for assigned personnel, coordinates disciplinary action in accordance with Hospital and Department policies, conducts staff meetings, and ensures proper completion of time cards. + Ensures compliance with department, hospital and regulatory standards. Enhanced knowledge of IT software system utilized by Lancaster General and ensures implementation into daily operations. + Serves as a patient experience advocate and leader by being a positive influence at all times in the handling of customer and employee issues. Communicates all LG Health policies, values, mission and vision with clarity and completeness. Communicates with all customers including physicians, office staff, patients and fellow employees in a professional manner while keeping customer service as top priority. Monitors patient satisfaction and develops action plans as appropriate. + Develops successful working relationships with physician practices or hospital departments and ensures adoption and implementation of strategies that will meet the demands of healthcare now and in the future. + Participates in development, implementation and review of systems, policies and procedures while coordinating the procedural flow of activity and patients within the health care center or health system and helps to direct and or support such important ventures and projects as Patient Centered Medical Home PCMH . + Attends and actively participates in a variety of LG Health meetings and committees, as assigned. + The following duties are considered secondary to the primary duties listed above: + May coordinate and actively participate in the marketing of all site services, new program development expansion, and all other related activities as directed by the Director or management team. + May participate in the on-call practices for afterhours support based on location need. + Other duties as assigned. Responsibilities: + Minimum Required Qualifications: + High school diploma or equivalent GED . + Two 2 years of office experience. Preferred Qualifications: + One 1 year of supervisory experience. + One 1 year of using medical terminology. We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 250260