Position Summary:
The Unity Place Call Center Supervisor will provide leadership to staff to ensure effective operations, optimal performance, and quality improvements of the Unity Place Call Center management and processes. This position will have daily supervisory functions of the team, evaluations, input on new employee selection process and disciplinary process. This position is responsible for high quality data collection and ensuring that customer service needs are met. This position will also take an active approach in working alongside the Referral Specialists daily. The supervisor will maintain open communication with Department Leadership, Behavioral Health Services and Patient Access. Additional functions include: participation in all software development testing, user training, development of policies and procedures, and understands the integration of all systems that affect department operations. Monitors compliance with all regulatory requirements and UPH policies. Other duties as assigned.