This is designated as a safety-sensitive position*

Hourly range: $27.41 - $38.94

Clinic Supervisor will collaborate with TMG Administration (Director of TMG Operations and Market Senior Director of Medical Group Services), Hospital Administration and providers to ensure the highest standards of practice performance by providing timely information regarding status of Care Center and by suggesting action, in alignment with strategic initiative, to improve overall care center practice.

Analyzes, organizes and manages clinical and non-clinical operations of assigned areas. Oversight over daily operations and responsible for managing and overseeing the delivery of exceptional and compassionate care to all patients. Plans practice activities and schedules staff assignment to meet the needs of the practice and patient care requirements. Plans staffing and equipment requirements to meet the needs of the practice. Support/influence strategic initiatives and manage programs in identified service lines. Coordinates and ensures ease of patient flow. Ensures that legal and regulatory standards, as well as clinic and department policies and procedures are implemented and monitored. Ensures accurate and complete documentation records are kept by all practitioners. Compiles and submits reports on department activities as requested. Prepares practice budget recommendations and monitor and control practice operations within approved budget. Reviews capital needs for the practice. Submits recommendations in designated time frame. Contribute to and promote positive relationship between physicians, staff, patients, guests and local community. Address customer concerns, complaints and compliments. Follow up on patient complaints in a timely manner. Understands charge submission process to accurately work with physicians and coders. Oversees cash payments and assures payments are applied correctly. Maintains operational budget is maintained with +/- 5%. Prepares necessary variance report within establish time frames. Ensures HIPPA is followed and respects the confidentiality of patient information. Works collaboratively with all TMG Managers to reach organizational goals. Performs other duties as assigned.

Department Operations:

Plan, monitor and evaluate activities, assignments and equipment consistent with established procedures and good patient care/customer service, including establishing department scope of service. Conduct regular staff meetings a minimum of six times a year. Interview and select qualified candidates consistent with HR policies and procedures and Trios Health values. Monitor and coach employees for maximum performance utilizing appropriate corrective action plans as necessary to improve performance/behavior deficiencies. Develop and monitor goal results. Develop and submit reports and forms on time (e.g. orientation checklists, performance evaluations, financial reports, etc).

Fiscal Management:

Monitor department-specific reports/results (e.g. responsibility, productivity, labor distribution) and manage budget successfully.

Interpersonal Relations:

Utilize and encourage a variety of communication means, both written and verbal, to facilitate positive interaction and information sharing. Promote and support an environment for high morale, teamwork and cooperative spirit. Follow established complaint resolution procedures (e.g. Grievance/Dispute Resolution, Patient Relations).

Performance Improvement:

Establish and monitor quality standards and controls. Follow Plan-Do-Check-Act process for performance improvement, which includes identification of barriers and contingency plans. Assess patient/customer needs in relation to the mission, vision, values and strategic plan. Plan and set goals, soliciting staff input to facilitate buy-in and understanding.

Compliance:

Develop, review, update, and enforce policies and procedures to reflect compliance with CMS, HIPAA, Lifepoint and The Joint Commission / other Federal and State requirements. Review and follow-up on incident reports.

Benefits:    

Medical Insurance: Savers, PPO, PPO Plus offered through Blue Cross Blue Shield  

Dental Insurance: Offered through BCBS  

Vision Insurance: Offered through BCBS  

Free EAP (Employee Assistance Program)   

Paid Time Off (Up to 25 days a year)  

Employer Paid Short-Term