Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Supervisor Contested Foreclosure will oversee a team of Contested Foreclosure Specialists to ensure that the team is performing efficiently with respect to processes, procedures, timelines, and other metrics, and also be responsible for all aspects of training and personnel management for the team. 

Direct Reports

Document Verification SpecialistContested Foreclosure Specialist

Principal Duties

Supervise a team of Litigation Foreclosure Specialists & Litigation Foreclosure Case Managers.Develop and maintain up to date policies and procedures.Identify areas for process improvement and help implement new processes, as necessary.Track and manage ongoing deadlines and SLAs relative to contested foreclosure timelines and key department metrics.Review and manage risk related to contested foreclosure actions in partnership with legal department, internal leadership, and external clients as needed. Training of new hires on all systems of record, investor guidelines and industry standardsTraining of team on new processes as implemented.Use reporting to manage the team and makes changes to reporting, as necessary.Identify areas for process improvement and help implement new processes, as necessary.All aspects of personnel management including coaching and annual reviewsAct as the Litigation Foreclosure point of contact for other departments within the Company as well as attorney firms on escalated issues.Track and analyze departmental data and report on the activities of the team.Assist with attorney billing and invoice approval.Accept special tasks as necessary and assume responsibility for successfully achieving objectives.Must be able to make business decisions based on likelihood of recovery versus liability risks.Performs other duties as assigned by management.

Education and Experience Requirements  

High school diploma or equivalent, required.Bachelor’s degree, or paralegal certificate is preferred.6+ years of progressive/related experience (foreclosure or mortgage service-related).Experience in the legal field with law firm desired.1-2 years of management experience preferred.

Knowledge, Skill, and Ability Requirements  

Must have strong analytical skills; strong organizational skills with attention to detail; strong communication; strong computer skills and strong research skills.Must be effective in multi-tasking and be goal oriented.Must be able to work on a team or independently with minimal supervision.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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