8am-4:30pm **Must be able to flex 10% of time to cover community events taking place during nontraditional work hours (after 5pm on weekdays or Saturday/Sunday).  

An integral member of the Infant/Maternal Health team, the WeCare Supervisor supports achievement of Community Health Department goals to improve health outcomes and reduce disparities for the infant and maternal populations by leading a specialized workforce of Community Health Workers. The WeCare Supervisor has responsibility for tracking, reporting, and improving operational metrics while maintaining a positive team culture. The WeCare Supervisor guides team of Community Health Workers in improving processes and worfklows, ensuring CHWs are consistently delivering excellent customer service and capturing patient impact stories.

Supervise 6 WeCare (Community Health Workers) Coaches disbursed across clinics in the Indy Metropolitan area (including timekeeping and performance management) Maintain panel of WeCare patients and deliver excellent customer service Support achievement of programmatic goals and support performance improvement for WeCare Coaches Deliver excellent customer service to patient panel (including accurate/timely documentation) Provide SME support as needed by Coaches for various patient cases and as needed by program administrators  Manage personnel (timekeeping, performance management, team engagement, Coach recruitment and orientation, etc.) Liaising between Coaches and clinics as needed to address referral barriers or other concerns/issues Collect/review/analyze data and metrics (including weekly WeCare enrollment rates, Coach panel size, # of referrals, PRAPARE screeners, etc.) Build relationships with representatives from clinics where WeCare is offered Demonstrate dedication to continuous improvement and actively seeking opportunities to achieve efficiencies EMR (Cerner) experience preferred

Learn more about the WeCare program here: https://iuhealth.org/in-the-community/our-focus/we-care

Provides functional guidance and direction in the management of daily activities. Key job duties include monitoring assigned department workflows, quality and performance, monitoring calls and customer interactions, training and coaching, providing direction, guidance and oversight in accordance with applicable policies and procedures; recognizing improvement opportunities and implementing solutions; documenting and communicating appropriate information regarding operations; identifying and resolving complex, escalated, or unresolved issues; providing documentation and input on groups' work performance for annual evaluations and disciplinary action.

3-5 years relevant experience required. Experience leading others and work history in customer service roles as well as possess a progressive work history.  High School Diploma/GED required. Associate's degree preferred.

**Grant funded position