Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Help Universal Studios Hollywood learn about and improve the experiences of our guests. The Consumer Insights Field Team plays a key role in collecting foundational information used to make business-critical decisions about our guests: where they’re from, why they’re here, and what they love (and don’t) about their experiences with us.

As a Field Research Supervisor, you play a pivotal role in ensuring the successful management of the day-to-day field research team and data collection. You will work closely with the Consumer Insights Sr. Field Manager, Field Managers, and Field Interviewers to ensure that projects are executed according to approved methodology and within the pre-designated time frames. You are also instrumental in supervising the growth and development of Field Interviewers, monitoring data quality and integrity, and ensuring protocols and guidelines are consistently followed.

Responsibilities Include:

Field Project Management: Prepare project study materials, briefs teams on shift project schedules and study parameters, and conducts post-shift debriefs. Monitor surveys for data quality, quotas, and productivity. Produce daily project-specific bias and tracking reports. Conduct observations, motivation, and coaching to ensure proper methodology, increase efficiency, and build interviewer skills and confidence. Manage day-to-day interviewer shifts, including replacement and /or reallocation of resources due to employee sick calls, employee breaks, and rearrangement of work location to maximize efficiencies.Team Member Development and Training: Assist in training, coaching, and evaluating interviewers in proper procedures and methods of data collection for each Field project. Manage interviewers by setting work expectations, leadership standards, and specific work location efficiency techniques. Conduct monthly conversations with direct reports on their growth and development, including strengths and areas for improvement.  Enforce appropriate policies and procedures to ensure compliance with company and departmental standards. Collaborate with human resources to execute best practices with team members.                                Data Collection: Be an active member of the Field Team and lead by example by conducting surveys on every project assigned when needed.Departmental support – Attend and participate in department and divisional meetings.  Assist with technical equipment needs and TSAT planning as needed. Interview potential new candidates for the field team with Sr. Field Manager when applicable, and assist when appropriate in onboarding activities, including reviewing applicable field rules and protocols.Perform other duties as assigned.Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

 

QualificationsBachelor’s degree from a four-year college or university in Marketing Research, Business Administration, or related preferred.3+ Years of supervisory experience, preferably in a market research or Theme Park context, or equivalent combination of education and experience.Must be available to work on a full-time basis during the entire week, including weekends, holidays, and in some cases, into the early morning hours during our Halloween Horror Nights season.Ability to compute rate, ratio, and percent and to draw and interpret spreadsheets.  Understanding basic research/statistical metrics such as mean, median, mode and standard deviation preferred.Detail-oriented with strong organizational and documentation skills.Ability to adhere to and enforce strict data collection protocols.Strong communication skills, with demonstrated ability to provide constructive feedback in a clear, direct, and respectful manner.Leadership skills, including the ability to motivate and encourage team members and create a positive work environment.Strong conflict management skills, including methods to deescalate situations while addressing them directly.Demonstrated tact, sensitivity, and professionalism when interacting with team members, park guests, and clients.Adaptive, flexible, and solution-based orientation, as well as success working in an ever-changing, fast-paced environment.The employee must regularly lift and/or move up to 10 pounds; occasionally lift and/or move up to 25 pounds.While performing the duties of this job, the employee is frequently exposed to:  outdoor weather conditions.Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $68,460 - 75,000

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].