Location: Liverpool ONE
Type of contract: Permanent, Full Time
The opportunity:
At Sephora, we're more than just a beauty retailer – we're a vibrant hub of innovation and self-expression. Our stores are filled with the latest skincare, makeup, and fragrance products, all curated to inspire our customers to explore their unique beauty. Join our dynamic team and be part of a culture that celebrates individuality, creativity, and exceptional customer experiences every day.
As a Supervisor Fragrance at Sephora, you will have the exciting opportunity to shape the fragrance department with your expertise, passion, and leadership. Not only will you drive sales and provide an exceptional customer experience, but you will also tell the captivating stories behind each fragrance, creating a memorable journey for our customers. Through coaching and training, you’ll empower your team of Beauty Advisors to share these stories and deliver personalised recommendations that resonate. You’ll be at the forefront of creating a dynamic, engaging, and educational fragrance environment that inspires both your team and customers.
Key Responsibilities
Team Leadership & Development
Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. Provide continuous training and development opportunities to enhance selling skills, customer service, and product knowledge. Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member’s growth. Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. Support senior store management in managing employee relations (ER) issues, including lateness, attendance concerns, and performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes.
Sales Leadership, Customer Engagement & Service Excellence
Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. Deliver expert fragrance consultations and personalised product recommendations, to ensure each customer feels valued and empowered. Proactively engage with customers to build long-lasting relationships, identifying opportunities for upselling and cross-selling to meet both sales and customer satisfaction goals. Resolve customer inquiries, concerns, and complaints promptly, ensuring high levels of customer satisfaction and brand loyalty. Stay up-to-date with the latest fragrance trends, and product innovations to provide informed recommendations to customers and team members.
Operational Excellence & Strategic Execution
Oversee the daily operations of the fragrance department, including inventory management, visual merchandising, and stock replenishment to maintain an organised, clean, and visually appealing display. Collaborate with store management to implement promotional campaigns, marketing activities, and seasonal events that drive traffic and sales. Ensure operational efficiency by monitoring key performance indicators (KPIs), tracking sales trends, and implementing strategies to optimise customer satisfaction and store performance, contributing to the store’s broader business goals. Maintain Sephora’s operational standards, including loss prevention, health and safety protocols, and adherence to company policies.
New Store Opening Procedures:
Support the setup of the new store by participating in unboxing deliveries and stocking shelves, ensuring the smooth transition of merchandise to the shop floor and stockroom.
Skills
Proven experience in a leadership or management role within the beauty or retail industry, with a focus on fragrance. In-depth knowledge of fragrance products, ingredients, brands, and trends, with a passion for educating others about fragrance. Exceptional customer service and communication skills, with a strong ability to build relationships, provide tailored beauty experiences, and lead and inspire a diverse team. Strong sales acumen, with a demonstrated ability to drive performance and meet sales targets. Strong organisational skills, with the ability to manage multiple priorities in a fast-paced environment. Knowledge and experience in handling employee relations (ER) issues, such as lateness, performance concerns, and disciplinary processes. Comfortable using technology in-store to enhance customer service and operational efficiency, including tools for inventory management, sales tracking, and customer engagement. Flexibility to work evenings, weekends, and holiday seasons as required.
Note: This job description is a general overview and may be subject to change or modification based on the specific needs and requirements of the Sephora store.
While at Sephora, you’ll enjoy...
The people. You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with.
The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty.
You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.