About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Maldives at Landaa Giraavaru prides itself on the commitment to the Golden Rule philosophy “Treat Others as you Wish to be Treated” and strives to provide the best possible experience for both our guests and employees. Due to the importance that we place on our employees’ well-being, The Four Seasons has been listed in the FORTUNE Magazine as one of the “100 Best Companies to Work For” rankings ever since 1998. The Four Seasons Resort Maldives at Landaa Giraavaru has 103 spacious luxury villas, 4 Restaurants and 2 Bars combining innovative recreation with the raw natural beauty of the Baa Atoll, which is a UNESCO Biosphere Reserve. Whether it’s the jungle-based Antigravity YOGA or manta ray experiences or endless white beaches, the incredible setting of Landaa Giraavaru provides an amazing living environment.

About the role:

The Supervisor - Front Office will share our passion for excellence and will be enthusiastic about creating a memorable guest experience. The Supervisor - Front Office will be a part of a diverse and dynamic team which provides award-winning service to our valued guests. This position reports to the Front Office Manager.

A Maldivian work permit will be provided by the resort.

What you will do:

Responsible for the day to day key processes in his/her area of workWhere applicable, act as shift leader; leads and motivates colleagues by example and promotes teamworkAssume training responsibilities when required; demonstrate a high degree of standards awarenessActively offer operational, employee and customer (internal and external) related feedback to managementDisplay warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden RulePerform and supervises guest arrival, guest departure, cashiering tasks in accordance with resorts standards; fulfills special guest requestsProvide insightful information to internal and external customersHas excellent knowledge of and is able to intuitively recommend the resorts rooms and facilities; drives upselling programsAssume the responsibilities of the Assistant Manager in his/her absenceProvide genuine hospitality and recognition in the work area; maintains strict discretion; proactively updates guest history database; promote resorts services and productsAnticipate guest needs and take ownership of guest concerns and requests; ensure speedy and accurate follow up where required; act decisively to ensure guest satisfaction; reports and notifies all glitches to Assistant Manager for further follow upConduct daily briefings in the absence of management; assign shifts and duties to junior colleaguesInspect and ensure the work area is in good physical repair; reports defects and ensures timely rectificationProvide general accurate information to all callers and is familiar with Resorts services, hours of operation, key hotel personnel, daily activities and functionsAbility to successfully utilize the resources and train the team on telephone switchboard, various softwares, emergency procedures, wakeup call and emergency proceduresPerform pre- and spot shift checks; ensures junior colleagues are immaculately groomed and aware of daily eventsEnsure all resources for an efficient operation are in place; re-orders operating supplies when necessaryEnsure strict compliance with the hotel's cash handling and internal control proceduresBe knowledgeable about the resort, gives interesting and vivid descriptions in a concise, informative and appropriate mannerBe proficient at handling travel arrangements including issuing air tickets and boarding passes, amending travel itineraries, hotel and transportation bookingsBe highly sensitive to guests’ preferences and special requests, offers meaningful alternatives when special requests cannot be met; adds a special touch when an opportunity is presentedBe proficient in safe handling of equipment and machinery; reports defects and accidents to management immediatelyConduct routine maintenance and public area inspections

What you bring:

Has 2 - 4 years of relevant experience in 5 star hotels or resortsPossess excellent English, math and psychometric abilitiesPossess aptitude and upward mobility. Internal candidates will have successfully completed the SDP courseFlunecy in a European language and international working experience is preferredPossess well developed guest PR skills

What we offer:

Career growth opportunities both within Maldives and worldwide at other Four Seasons propertiesCompetitive pay scheme along with a fair share of service charge on monthly basisDiving and snorkeling activities on the houseComplimentary rooms nights based on your service period with the Four SeasonsShared furnished accommodationAll the meals in Employee RestaurantUse of our Employee Gym & outdoor sports facilitiesEmployee Lounge equipped with foosball table, pool table, table tennis, PS5 & TVFree WIFI in employee lounge and living areas

Schedule & Hours:

This is a full time position48 hours a week with one day off