Position Summary Primary Responsibility

•    Assigns duties and responsibilities to room attendants and housemen
•    Ensures all housekeeping service standards are maintained
•    Ensure Room Attendants deliver exceptional guest service
•    Handles all guest and internal complaints in a courteous and efficient manner
•    Inspects guest rooms ensuring they meet the highest of standards
•    Reports lost and damaged items
•    Reports and follows up on repairs and maintenance for the room condition, equipment and tools. Identifies engineering related work orders of guest rooms and public areas
•    Supports departmental trainers through ongoing feedback and assistance
•    Supports the skills and effectiveness of all room attendants and housemen through the appropriate training, coaching and or mentoring
•    Provides feedback to senior managers on performance development in order to assist Housekeeping attendants to achieve their professional development goals
•    Assists with monthly inventory
•    Assists with the preventative maintenance of cleaning equipment
•    Conducts proper shift hand over and communicates with fellow colleagues
•    Maintains an effective inventory record by conducting regular physical inventories
•    Maintains a professional working relationship with all colleagues

Requirements

•    Minimum secondary level education
•    2 years Supervisory experience of Senior Room Attendant level
•    Sound Computer skills
•    Ability to work under pressure
•    Ability to work in a team environment
•    English speaking/writing skill