JOB SUMMARY:

·         Responsible for the efficient daily operation of the Housekeeping department and ensuring the overall quality of the guest rooms and public areas of the hotel towers

DIRECTLY SUPERVISES:

Guest Room Attendant

House Person                                                                                                                                                                               

Supply Room Attendant

KEY JOB FUNCTIONS:

·         Trains and supervises Housekeeping staff to ensure the highest safety, room quality and productivity standards

·         Ensures proper training in MSDS and OSHA requirements

·         Appropriately schedules staff according to hotel occupancy, taking into consideration scheduled arrivals, departures and groups

·         Prepares and distributes daily job duty assignments

·         Clearly communicates established departmental service and performance standards; motivates, monitors, coaches and develops individual performance to successfully achieve standards

·         Effectively communicates service breakdowns, daily plans and other pertinent information to each shift, using team meetings, e-mail, information boards and other approved communication vehicles

·         Provides End of Shift Report and other updates at the completion of shift; reviews & acts accordingly on updates received at the beginning of shift

·         Conducts daily random visual inspections of guest rooms and public areas of hotel towers to ensure cleanliness and appearance standards are maintained

·         Responsible for the signing in and out of all keys, according to established procedure

·         Coordinates with Facilities to ensure prompt resolution of  any reported deficiencies

·         Inspects rooms and public areas of hotel towers, ensuring highest level of cleanliness standards, prior to VIP arrivals

·         Immediately reports any safety concerns to management

·         Responds to and handles any guest issues, resolving to 100% guest satisfaction

·         Oversees and expedites special requests from the Front Desk

·         Interviews applicants and makes employment offers

·         Ensures fair treatment according to company policy and relevant collective bargaining agreement

·         Executes and issues notices of disciplinary action when appropriate

·         Responsible for timely staff evaluations

·         Responsible for staff and volume analysis and other reporting requirements

·         Completes special assignments as requested

EDUCATION and/or EXPERIENCE: 

Bachelor’s degree preferred.  Previous housekeeping experience required; supervisory experience preferred.  Prior experience working with chemicals and cleaning supplies and knowledge of MSDS and OSHA guidelines preferred.  Experience with linen inventory control preferred.

QUALIFICATIONS:

·         Strong oral and written communication skills

·         Excellent interpersonal and customer service skills

·         Excellent organizational, team building and problem-solving skills

·         Proficiency in the use of Microsoft Office Suite

·         Ability to converse, read and write in English required; additional languages helpful

WORK ENVIRONMENT:

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

 Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).