Service Delivery

Manage performance of the R2R Manila team to agreed outcomes.Together with onshore General Process Owners and the R2R IC Supervisor, agree periodic targets on KPIs and SLAs and by clear dashboard reporting ensuring that focus is also given to transactions that fall outside the agreed service levels and engendering a ‘Right First Time’ culture.   Facilitate partnership between the Manila team and the retained organization.Manage and monitor Manila activities including the management of R2R IC  dashboard reporting.Work in close alignment with the R2R teams in ensuring changes in policies and procedures are implemented in Manila.Manage the team to deliver processes to agreed service levels and monitor performanceReview internal controls and resolve all gaps in a timely manner.

R2R Intercompany processes and systems compliance

Manage the team in the delivery of:

Balance Sheet Reconciliations, Recording and Settlements of Intercompany related transactions, Intercompany Balance Confirmations, Trial Balance Analysis, SOX ComplianceEnsure all entries are posted to general ledger in an accurate and timely manner and prepare management reports for the assigned sets of books.Maintain strong internal controls by having a full understanding of end-to-end process and ensure that accounting policies and procedures are adhered to. In addition, ensure compliance and alignment across companies and business units, that is to simplify, streamlined and standardized the end-to-end processes.Have a full understanding of all systems related accounting and participate in implementation of new applications, modules, systems upgrades and user acceptance testing.  Review monthly journal entries for accuracy and completeness.  Ensure all entries are posted. Review monthly account reconciliations and ensure all discrepancies are resolved in a timely manner.Co-ordinate audit activities for the assigned set of books. Responsible for statutory audit, tax compliance and ensure that these are completed on timely basis. Resolve audit points.Liaising with business units, Business Controllers, Business partners, Operations. Take a proactive approach to developing new policies and procedures as needed to fit changing business needs.

Relationship Management:

Manage the relationship and service level management with the onshore teamsManage escalations for Manila R2R team, internal and external customers and stakeholders & employeesPlay a pro-active role in internal and external relationship management.Liaise with onshore teams to agree on SLAs, targets and ensure that target deliverables are achieved for all BUs for in scope activities.

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