Accountabilities:

People and Performance Management 

Ensure new employees are oriented to the organization, its policies, facilities, etc.Ensure all work is completed according to established policies, procedures, and standardsFacilitate Employee Training and DevelopmentManage individual and team scorecard per monthMonitor, assess and provide feedback about employee’s performanceProvide ongoing guidance to employees in the forms of ongoing coaching and mentoringConduct performance appraisal on a regular basis and Participate in annual review processDevelop and implement PIP if performance is not adequateApprove and monitor daily team attendanceOversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative outputSupport and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management 

Regularly review the needs of employeesHelp, discuss, evaluate and resolve personal and work issues among team membersInform and monitor employees during times of crisis or disaster to assess situationInform the manager of the current situation of team members and recommend solution

Reporting 

Submit regular operation performance status reports to local leadership teamGenerate monthly performance update to BU stakeholderUpdate all necessary reports needed by StakeholdersEnsure all reports are accurate, updated and submitted on time

Operational and Process Management

Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive resultsDevelop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operationsReview, develop and implement process improvements, departmental goals and objectivesConduct monthly operations review and execute action items agreed with the manager and business unit partnersManage multiple processes or work functions simultaneouslyMonitor and manage workload and assignments of the teamDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actionsManage and facilitate the corrective action process, partnering with the  ManagerProcess audit – support annual process audit activitiesOperations Standard – support compliance with established processesComplete other duties as assigned

Qualifications:

Must possess a Bachelor's degree, in any fieldInsurance background preferred with basic fundamental programming or testing experienceStrong organizational skills with the ability to manage multiple priorities within tight deadlines to accomplishStrong attention to detail with ability to identify missing information, errors, trends, and areas of concern with quote routines and product componentsAbility to multi-task in a fast-paced, deadline driven environment and flexibility to adapt to changes in client and management directionThorough understanding of complex system support environmentEffectively apply analytical and problem solving skills to accurately diagnose code/program/system problem causes and generate potential solutionsAbility to recognize and escalate problems and act accordingly to seek assistance, to ensure work and learning objectives are achieved within established standards.Ability to communicate clearly and effectively, listen actively and comprehend, possess technical writing skills, follow directions and process accurately, have strong analytical and problem solving skills.Ability to develop and maintain positive relationships with stakeholdersAbility to work collaboratively within and across teamsCandidate should not have had any Disciplinary Action and no Attendance issues for the last 12 months.Must have passed RELA or currently enrolled or will enroll in RELA as HIPO.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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