Job Summary:

People and Performance Management

Ensure new employees are oriented to the organization, its policies, facilities, etc.Ensure all work is completed according to established policies, procedures, and standardsFacilitate Employee Training and DevelopmentManage individual and team scorecard per monthMonitor, assess and provide feedback about employee’s performanceProvide ongoing guidance to employees in the forms of ongoing coaching and mentoringConduct performance appraisal on a regular basis and participate in annual review processDevelop and implement PIP if performance is not adequateApprove and monitor daily team attendanceOversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative outputSupport and drive employee engagement and corporate social responsibility initiatives

Conflict / Crisis Management

Regularly review the needs of employeesHelp, discuss, evaluate, and resolve personal and work issues among team membersInform and monitor employees during times of crisis or disaster to assess situationInform the manager of the current situation of team members and recommend solution

Reporting

Submit regular operation performance status reports to local leadership teamGenerate monthly performance update to BU stakeholderUpdate all necessary reports needed by StakeholdersEnsure all reports are accurate, updated and submitted on time

Operational and Process Management

Gain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive resultsWork in production to effectively coach and mentor team members as well as assist in production due to business requirements i.e., volume influx, staffing issues etc.Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operationsReview, develop and implement process improvements, departmental goals, and objectivesConduct monthly operations review and execute action items agreed with the manager and business unit partnersManage multiple processes or work functions simultaneouslyMonitor and manage workload and assignments of the teamDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actionsManage and facilitate the corrective action process, partnering with the ManagerProcess audit – support annual process audit activitiesOperations Standard – support compliance with established processesComplete other duties as assigned

Qualifications:

Candidate must possess Bachelor/College degreePreferably with 1-2 years of leadership experiencePreferably with experience in handling Sales calls-related team/programStrong people and stakeholder relationship management skillsExcellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organizationAmenable to work on a night shift or flexible scheduleWith excellent work ethics and can easily adapt to CI and Agile CultureDetail oriented and project management skillsProven success at managing changeStrong organizational, prioritization and delegation skillsProven problem solving and analytical skills

Additional for internal applicants:

Must be in current role for 1 yearMust not have received any Disciplinary Action within the past 12 monthsMust not have any Attendance and Punctuality issues in the past 12 monthMust have a Successful or above rating in the last Enabling Performance cycle

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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