Overview We are seeking a Supervisor of Imaging Business Services to be a part of our team! The supervisor is accountable for delivering high quality, efficient and effective coordination of services for our Imaging business customers system wide. This leadership role works collaboratively with internal and external stakeholders to ensure our products and services are customer-friendly, market leading and consistently add value to the organization and communities we serve. In conjunction with service line and local leaders, this position is responsible for establishing operational plans, leading change, directing service operations, and executing action plans to achieve performance objectives. This position will manage day to day Fairview Imaging business services and scheduling operations. Leading the identification and implementation of continuous quality improvements, including but is not limited to data analysis, industry best practice, process improvement methodologies, clinical and technical partnerships, and consumer focus groups. This role is accountable for oversight and support for Imaging Customer Service Team including Scheduling Coordinators, Trainers, and other functional roles as appropriate. Strong candidates will bring change management experience, strong relationship building skills, process improvement experience, and budget and financial management experience. 1.0 FTE (80 hours per pay period) Day shift, no weekend requirement Fully remote position Full benefits such as medical, HSA, dental insurance, vision insurance, 403b, PTO, Shift Differentials, health & wellbeing resources, paid for continuing education credits, and more! About Fairview Fairview Health Services is an industry-leading, award-winning nonprofit that offers an entire network of healthcare services. Fairview is one part of M Health Fairview, a partnership between the University of Minnesota, M Physicians and Fairview Health Services. Together, we combine the University’s deep history of clinical innovation and training with Fairview’s extensive roots in community medicine. Our care portfolio includes community hospitals, academic hospitals, primary and specialty care clinics, senior facilities, facilitated living centers, rehabilitation centers, home health care services, counseling, pharmacies, and benefit management services. Apply today to join our 34,000+ employees and 5,000+ system providers working to build lasting relationships with the people we serve: our patients, our communities, and each other. Responsibilities Job Description Manages and develops people Creates an engaged sustainable team of highly skilled, customer service professionals Establishes and fosters a culture of engagement in line with the organizations values. Fosters positive working relationships between team and providers/physicians Establishes and manages clear goals and performance expectations Provides consistent, accurate, relevant and timely communication Implements programs for professional development and continuing education Drives continuous improvement for employee satisfaction and engagement Leads Business Operations Addresses urgent and routine customer service needs. Triages day-to-day operational issues. Insures effective management of all processes and service delivery Insures that all business processes interface appropriately with system wide support services and all other related departments. Interface with service line, entity, and physician leadership to problem-solve clinical and business issues. Coordinates operational scheduling, policy, and performance processes and documentation Creates an environment that prioritizes exceeding the needs of our customers Takes actions to meet and exceed the needs of customers Partners with medical, technical, and operational stakeholders to establish high quality outcomes Anticipates provider and technical team needs and assures that innovations are appropriate to maximize efficiency, capacity and customer demand Effectively aligns resources with operational priorities Manages Planning and Performance Develops business/financial reports in support of system/strategic planning and organizational planning. Develops and utilizes management information reports to assess productivity, quality measures and performance trends Partners in strategic, tactical and operational planning Develops creative solutions to stay ahead of market competition Works collaboratively with all levels of the organization Effectively lead change Acts as program and project manager for multiple complex initiatives Ensures effective implementation of organizational, operational, and individual change Uses quality improvement tools and techniques to assess workflow issues and make process improvements Ensures the achievement of productivity and quality standards during process, product, and system changes Leads performance improvement initiatives and new program implementations Assures all stakeholders are informed and prepared for planned changes in services, programs, processes and systems Qualifications Required Associate’s degree or combination of education and directly applicable experience 3 to 5 years of formal or informal leadership experience Preferred Bachelor’s Degree 5 to 7 years of healthcare leadership Experience leading business operations in a healthcare setting EEO Statement EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract Compensation Disclaimer The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical.