Position Summary: 

The IT Infrastructure Supervisor oversees the day-to-day operations of Bozeman Health’s IT infrastructure including voice and/or network engineering, systems and/or cloud engineering, or cybersecurity, by managing a team of engineers or technicians responsible for designing, implementing, maintaining, and troubleshooting server, network, and storage systems, (whether on-premise or cloud based) ensuring optimal performance, security, and compliance with company policies and industry standards.   

Minimum Qualifications:

Bachelor degree in a related field; equivalent combinations of education and experience may be consideredSeven (7) years of experience with servers, desktop, networks, cloudsFive (5) years of experience configuring and maintaining Firewalls, Network switches, virtual desktops, wireless, server and storage platforms in a moderately sized organizationThree (3) years of experience leading technology projects and technical teamsCertified Cisco Network Associate (CCNA) or equivalentThree (3) years of work experience in a lead or supervisory rolePreferred: Microsoft Azure Cloud Certification or equivalentPreferred: Vendor Systems Management Certification or equivalentPreferred:  Certified Cisco Network Professional (CCNP)Preferred: Prior hospital or medical practice experience

Essential Job Functions:  In addition to the job's essential functions listed below, employees must have on-time completion of all required education as assigned per DNV requirements, Bozeman Health policy, and other registry requirements

With and through assigned teams, ensures efficient and secure life cycle management of systems related to BH infrastructure that support the networking, cloud, voice, servers, and data center operations for BH.Maintains associated vendor relationships, and manages related budget items.Coordinates and participates in support and implementation activities to ensure that technical requirements and tasks are understood, clearly communicated, and executed on time and on budget for assigned systems.Participates in core leadership discussions and decisions and acts as a liaison and escalation point between assigned functional areas and customers, project managers and other IT department leadership to ensure support services goals are achieved professional and efficiently.Serves as a member of the Technical Advisory Council and Change Advisory Board.Ensures that technical staffing levels, training, and certification requirements are met.Fosters and maintains close communication and positive working relationships within the IT division.Ensures technical aspects/projects/upgrades and/or issues related to assigned systems are addressed efficiently and effectively.Remains current in related industry best practices, regularly reviews and recommends changes to BH infrastructure equipment, vendor and vendor services and internal operations.Develops and maintains effective system monitoring, alert and notification processes with a focus on proactive identification and maintaining 24 x 7 operations within minimal unplanned downtime.Ensures the necessary coordination and budgetary consideration occurs with internal facilities, external vendors, and other IT departments to maintain smooth operation, capacity needs, and maintenance schedules of datacenter and data closet equipment.Routinely assess technology and staff to identify opportunity to improve or enhance operations.Regularly assesses and procures licensing and capacity for assigned systems.Ensures Backup and Disaster recovery needs are captured, documented and implemented. Maintains documented gaps and manages strategy to close gaps through budgetary process.Ensures that telecommunication infrastructure meets current and future business needs and is maintained according to industry best practices.

Assist other staff to resolve technical and process issuesPartner with the Department Manager to ensure ongoing projects, initiatives, and service requests are accomplishedMotivate, mentor and inspire the team in order to ensure that commitments are met on time and with quality, ensuring timely communication of challenges and successes of the team to management and/or the team at largePerform administrative duties including, but not limited to managing Purchase Orders, processing timecards, preparing budgetary informationOther duties as assigned

Knowledge, Skills and Abilities

Strong leadership managerial skills; ability to plan, delegate, monitor and improve work performanceDemonstrates sound judgment, patience, and maintains a professional demeanor at all timesExercises tact, discretion, sensitivity, and maintains confidentialityPerforms essential job functions successfully in a busy and stressful environmentLearns current and new computer applications and office equipment utilized at Bozeman HealthStrong interpersonal, verbal, and written communication skillsAnalyzes, organizes, and prioritizes work while meeting multiple deadlines

Schedule Requirements

This role requires regular and sustained attendance.The position may necessitate working beyond a standard 40-hour workweek, including weekends and after-hours shifts.On-call work may be required to respond promptly to organizational, patient, or employee needs.

Physical Requirements

Lifting (Rarely – 30 pounds): Exerting force occasionally and/or using a negligible amount of force to lift, carry, push, pull, or otherwise move objects or people.Sit (Continuously): Maintaining a sitting posture for extended periods may include adjusting body position to prevent discomfort or strain.Stand (Occasionally): Maintaining a standing posture for extended periods may include adjusting body position to prevent discomfort or strain.Walk (Occasionally): Walking and moving around within the work area requires good balance and coordination.Climb (Rarely): Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like using feet and legs; may also use hands and arms.Twist/Bend/Stoop/Kneel (Occasionally): Twisting, bending, stooping, and kneeling require flexibility and a wide range of motion in the spine and joints.Reach Above Shoulder Level (Occasionally): Lifting, carrying, pushing, or pulling objects as necessary above the shoulder, requiring strength and stability.Push/Pull (Occasionally): Using the upper extremities to press or exert force against something with steady force to thrust forward, downward, or outward.Fine-Finger Movements (Continuously): Picking, pinching, typing, or otherwise working primarily with fingers rather than using the whole hand as in handling.Vision (Continuously): Close visual acuity to prepare and analyze data and figures and to read computer screens, printed materials, and handwritten materials.Cognitive Skills (Continuously): Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.Exposures (Rarely): Bloodborne pathogens, such as blood, bodily fluids, or tissues. Radiation in settings where medical imaging procedures are performed. Various chemicals and medications are used in healthcare settings. Job tasks may involve handling cleaning products, disinfectants, and other substances. Infectious diseases due to contact with patients in areas that may have contagious illnesses.*Frequency Key:  Continuously (100% - 67% of the time), Repeatedly (66% - 33% of the time), Occasionally (32% - 4% of the time), Rarely (3% - 1% of the time), Never (0%).

The above statements are intended to describe the general nature and level of work being performed by people assigned to the job classification.  They are not to be construed as a contract of any type nor an exhaustive list of all job duties performed by individuals so classified.

77211300 Information Technology