• Lead Last Mile end-to-end processes, ensuring efficient parcel handling and delivery. • Manage hub operations including service compliance, fair allocation, and balancing management. • Oversee timekeeping, deployment, and depletion of resources to maintain operational effectiveness. • Conduct daily GEMBA walks to assess operational performance and identify areas for improvement. • Supervise and support hub staff, ensuring adherence to operational policies and processes. • Facilitate training and development programs to enhance team skills and performance. • Collaborate with Hub Supervisor to optimize operational programs and expand service coverage. • Standardize and simplify hub processes to improve compliance, efficiency, and service quality. • Implement and monitor tactical plans for resource allocation based on fluctuating volumes. • Develop and maintain daily, weekly, and monthly performance reports to track service, productivity, efficiency, and costs. • Update the Daily Dashboard and conduct briefings to communicate performance trends and gather feedback. • Execute Business Continuity Plans (BCP) and ensure readiness for emergency situations.