If you’re looking for a meaningful career, you’ll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster’s values, these set us apart as a bank and as an employer.
Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!
The Supervisor will provide support, assistance, and backup processing for all loan servicing functions as necessary, including but not limited to payoffs, line advances, disbursements of loan funds, file maintenance requests, recording and satisfaction of loan documents, loan collateral administration, and scanning of loan documents and image retention on the core system. Key Responsibilities:· Works to create efficiencies while enhancing procedures.· Review paid off loan reports to record Satisfactions.· Mail paid letters to borrowers.· Oversee a team loan servicers to accomplish goals.· Pull original notes when necessary.· Monitor/Request supporting documentation needed to complete thefunding process (verifications, note/request missing documents, use thirdparty services to achieve such as appraisal companies and title services).· Manage and monitor the productivity and daily functions of the Payoffstaff to ensure compliance with Bank policies and regulatory requirementsand to maximize operational efficiencies and operational excellence.· Advise the Manager or other members of the management team on identification and implementation of process flow improvements while considering controls and compliance and ensuring efficient and consistentprocesses including updating departmental procedures.· Ensure that all work performed in the department complies with all bankpolicies, procedures, laws, and regulations.· Monitor payoff call queue.· Additional duties as designed. Skills, Education and Experience Required:· Experience in loan payoffs required. · Ability to prioritize and make ‘on the spot’ decisions that impact the customer, weighingcustomer satisfaction with exposure to loss or fraud. · In-depth knowledge of mortgage payoff process.· Provide excellent customer service and able to work in a team environment. · In-depth knowledge of mortgage process.· Effectively operate all office equipment required to support this position, i.e., personalcomputer, strong keyboarding skills, fax, scanner/copier, printer, phone system, allapplications, spreadsheets, database and presentation software necessary. · Strong interpersonal skills, attention to detail and positive attitude. · Excellent oral and written communication skills. · Display independent judgement. · Demonstrate excellent organization, prioritize workflow, adaptability, and flexibility. · Ability to work in a fast-paced environment and be a quick thinker and learner whilemaintaining a high degree of accuracy.· High School Diploma Required, College coursework preferred.
The estimated salary range for this position is $60,000.00 to $75,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.#LI-MM3
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.