• Lead Last Mile end-to-end processes, ensuring efficient parcel handling and delivery.
• Manage hub operations including service compliance, fair allocation, and balancing management.
• Oversee timekeeping, deployment, and depletion of resources to maintain operational effectiveness.
• Conduct daily GEMBA walks to assess operational performance and identify areas for improvement.
• Monitor and analyze key performance indicators (KPIs) such as SDOD%, FAS%, FD%, productivity, and delivery hours.
• Manage inventory cycles and ensure accurate parcel tracking and reporting, including managing backlogs and aging parcels
• Coordinate with Finance for COD processes, including bank deposit approvals and cash handling audits.
• Supervise and support hub staff, ensuring adherence to operational policies and processes.
• Facilitate training and development programs to enhance team skills and performance.
• Collaborate with Hub Supervisor to optimize operational programs and expand service coverage.
• Standardize and simplify hub processes to improve compliance, efficiency, and service quality.
• Implement and monitor tactical plans for resource allocation based on fluctuating volumes.
• Develop and maintain daily, weekly, and monthly performance reports to track service, productivity, efficiency, and costs.
• Update the Daily Dashboard and conduct briefings to communicate performance trends and gather feedback.
• Execute Business Continuity Plans (BCP) and ensure readiness for emergency situations.