Planning

- Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.

Reporting

- Working closely with Area Hub Manager on matters related to hub operations.

- Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.

- Update the Daily Dashboard & conduct daily pre-work briefing to share performance trending, giving & getting feedback from hub staff.

- Establishing good communication and good relationship with internal & external parties.·

Analyzing

- Analyze issues & work closely with Hub Manager for corrective & preventive solutions.

Optimizing

- Manage hub operational processes in terms its performance, compliance & optimizing its processes.

- Simplifying & standardizing hub processes for better compliance & improve services.

- Working closely with Hub Manager to initiate optimizing programs towards achieving better productivity, efficiency, unit cost & possible expansion of coverage. ·

Cost Management

- Monitor & update hub operational performance in terms of its service, cost, productivity & efficiency.·

Leadership Culture

- Working closely with Hub Manager to initiate staff development programs in terms of identifying training needs & people development strategies.

- Manage & evaluate staff performance & development.

- Coaching & motivating team members