Posting Closes: January 31, 2025

Employment Status: Full-time (Monday - Friday)

Compensation: $52,121-$65,152 per annum

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.  

Servus is growing! We are currently looking for a Supervisor Member Service at our Westlock Branch.

Reporting to the Community Branch Manager, your primary goal is to lead and coach our Member Service Representatives so that they can identify our members needs and recommend, refer, or provide products and services that enhance their financial fitness.

More specifically, the scope of your responsibilities will include, but are not limited to:

Motivating and coaching employees to find opportunities to shape members financial fitness Being proactive in pursuing new business opportunities Adhering to policies, procedures, and loss prevention guidelines to mitigate risk of loss Providing support, guidance, and training to all employees as necessary to ensure performance improvement and cohesive teamwork Understanding and meeting the needs of our members by providing them with advice on appropriate products and services, and/or identifying opportunities to refer members to appropriate team members or external partners Demonstrating an expert understanding of all branch security procedures