**Job Summary** Responsible for the supervisor of Insurance Verifiers, Pre-Registration Specialists, Outpatient Clinic Registrar, Customer Service and Cashier staff. This includes planning and implementing procedures, policies, and work schedules. Maintains the customer service quality productivity and attendance policies and programs for those associates under his/her leadership. Acts as a team member and resource for associates. Delivers required education and training to staff. **Essential Functions** + Serves as supervisor to the Insurance Verifiers, Pre-Registration Specialists, Outpatient Clinic Registrar, Customer Service, and cashier staff, to include hiring, training, evaluations and providing discipline up to and including termination. + Responsible for scheduling and setting priorities for the Insurance Verifiers,Pre-Registration Specialists, Outpatient Clinic Registrar, Customer Service, and cashier staff. + Responsible for assuring the insurance verification, pre-registration, outpatient clinic, customer service and cashier policies are up to date, efficient, address customer service standards and meet regulatory requirements. + Works with physician offices to assure that the prior authorization has been completed for all necessary procedures. Works to stay current with changes made insurance companies, with contract requirements, providing utilization review nurses with patient information for those requiring ‘clinical information for pre-certification’. + Completes monthly statistics, auditing, financial and productivity reports, as well as other reports as requested. Explains any statistical data out of the standard, or reflecting errors/non-compliance to the Registration Manager. + Responsible for quality checking to ensure complete and accurate completion of pre-registered charts and insurance verification sheets. + Answers questions and concerns from patients regarding the approximate cost of the procedure. Answers questions from patients regarding prior-authorization of their account. Assists with customer/patient complaints and takes action as necessary. + Works with Registration Manager and Education Instructor to assure a high quality of customer service skills are being used following the hospital’s guidelines for “Five Star Customer Service”. + Assures that associates are cross-trained to assist with Registration to provide coverage as necessary. + Work closely with Patient Financial to identify changes in reimbursement from Insurance carriers. + Contributes to Performance Improvement activities. + Assures protection and privacy of health information as attained through written electronic or oral disclosure. + Performs other duties as assigned. + Complies with all policies and standards. **Qualifications** + Bachelor's Degree required + H.S. Diploma or GED required + 2-4 years experience in health care or health care related field required + 2-4 years Knowledge/Experience of Medical Terminology and ICD-9 Coding required as could be attained through education, or experience. required + 2-4 years Medical Insurance experience required **Knowledge, Skills and Abilities** + Must have a working knowledge of Medicare Payments, Commercial and Managed Care Insurance Payments, regulations, and guidelines as could be attained through experience in working in medical records, compliance, patient financials and/or a physician’s office. daily activities. + Familiarity and ability to use a CPT Manuel. + Excellent written and verbal communication skills in order to interact with customers effectively. + Ability to interpret a variety of report and documents and correspondence relating to patient accounts. + Ability to write, develop and implement policies and procedures. **Licenses and Certifications** + DL NUMBER - Driver License, Valid and in State Must have a valid state driver’s license and provide own transportation. required Equal Employment Opportunity This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.