RESIDENT ASSISTANT SUPERVISOR Program: Homeless Services, Marillac Family Shelter Type : Full-time; Exempt Pay Range : $58,500 – $60,000 Job Ref. #: 504 Schedule : Monday-Thursday & Saturday: 4:00pm-12am w/ flexibility Our Mission: St. Catherine's Center for Children provides a comprehensive range of human services designed to offer hope, foster growth, and improve the lives of the children, families and adults we serve. About Us: St. Catherine’s Center for Children is a non-profit organization located in the Greater Capital Region of New York. We offer a wide array of human services designed to meet the needs of vulnerable children, families and adults, including residential and therapeutic foster care programs for children and youth, Kinship support, homeless and community-based services for adults and families, a special education elementary school for ages 5-13, and so much more. St. Catherine’s is committed to cultivating a culture where all employees feel safe to bring their authentic and best selves to the workplace. Our DEIB initiatives are designed to foster an equitable, inclusive and diversified workplace; collaboratively embracing mindfulness, relevance, respect and solidarity. If you would like to learn more about us, please visit our website at: www.st-cath.org Position Overview: The Resident Assistant Supervisor at Marillac Family Shelter in Albany, NY ensures a safe, healthy, clean, and positive environment for resident families as they make their transition from homelessness through aftercare. This role is responsible for managing overall program operations during evening and weekend shifts, while maintaining a respectful, supportive, caring and family-style atmosphere for all residents and staff members. Candidates with relatable life experience are encouraged to apply! Requirements: + Ability to work: Monday-Thursday & Saturday: 4:00pm-12am w/ flexibility as needed. + Associate’s Degree, required; BSW or Bachelor’s Degree in a related field, preferred. + Prior supervisory experience in homeless services and relatable life experience may be considered in lieu of education. + Clean and Valid New York State Driver’s License (actively licensed at least one year) required. + Knowledge of community resources is beneficial. + Formal crisis intervention training is a plus! + Previous experience working in a human services agency is a plus! + Experience with Microsoft Office Suite & Google Business Suite; use secure Internet practices + Capable of building strong working relationships with regulatory bodies. + A compassionate, warm and caring mindset; Capable of exhibiting empathy for those in crisis. + Capacity and openness to work with populations from culturally diverse and economically disadvantaged backgrounds, including but not limited to a broad range of people with various developmental and functional levels. + Qualities of positivity, flexibility and adaptability; A professional record of integrity, proven reliability and dependability. + Ethical, independent judgment and discretion; handle sensitive data with strict confidentiality. + Ability to pass background check, including fingerprinting. Duties & Responsibilities include : + Establish and maintain professional working relationships with residents as well as other Shelter staff, keeping appropriate personal boundaries in accordance with all agency policies, procedures and practices. + Supervise Resident Assistant staff, Senior Resident Assistants, and provide oversight of the Activities Coordinator while providing documentation and feedback regarding job performance to each staff and to the Program Director as necessary. + Intervene in crisis situations and assist with conflict resolution as needed by providing mediation and facilitating communication. + Participate in professional development programming on a regular basis. + Rotate the on-call beeper and provide coverage of the program when needed. + Document interactions with families, using critical incident reports, intake information forms, progress note section of case files, log, etc. Ensure the Resident Assistant staff document all resident activity in HMIS. + Clearly communicate concerns and suggestions to Program Director. + Actively contribute to the maintenance of a “client supportive” and respectful community. + Manage responsibilities of telephone and reception desk staff. + Additional position-related duties as assigned by the supervisor. What We Offer You*: + Up to $5000 Signing Bonuses for qualifying positions* + Competitive Pay with an Excellent Benefits Package + Health Insurance options*: Medical, Dental and Vision + $600 Well-being Reimbursement Benefit* + Generous Combined Leave Time (CLT) and Paid Holidays*! + $500 Employee Referral Bonus* + We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program* + Pension Plan with Generous Agency Contribution* + 403b Retirement Savings Plan* + Life Insurance* – Automatic Benefit at no cost to employee + Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate + Tuition Reimbursement* + Travel/ Mileage Reimbursement* + Professional Development & Career Growth Opportunities + The Comfort of a Business Casual Environment + Our Commitment to Diversity, Equity, Inclusion & Belonging. * To qualify, certain conditions may apply EEO Statement: St. Catherine’s Center for Children is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, sexual orientation, national origin, reproductive health and pregnancy, family history and genetics, disability, age, military status, veteran status, politics, or other beliefs, and any other characteristics protected by law. Background Checks : We run a thorough and complete pre-employment background check on all candidates being considered for a position, this includes fingerprinting. All candidates must successfully clear the pre-employment background check process, which follows NYS/DOJ requirements. We pay for all pre-employment background checks!