Supervisor of Salesforce Development

 

SUMMARY:

Responsible for managing, customizing, and enhancing our Salesforce platform, the day-to-day administration of Salesforce and the development of custom solutions to support business processes and strategic initiatives; also provides day-to-day leadership of the Salesforce Admin Team.

ESSENTIAL FUNCTIONS:

Plans, organizes, administers, develops, and evaluates the activities of assigned staff. Serves as the primary system administrator for Salesforce environments (Sales Cloud, Service Cloud, etc.). Manages user setups, roles, profiles, permissions, and security settings. Maintains and enhances dashboards, reports, workflows, validation rules, and other core admin functions. Monitors system performance and proactively identifies and resolves issues. Designs and develops custom objects, Lightning components, Apex classes/triggers, and Visualforce pages. Creates and maintains API integrations with other business systems. Automates business processes using Flow, Process Builder, and Apex. Participates in code reviews, testing, and deployments in a structured DevOps process. Collaborates with stakeholders across departments to translate business needs into technical requirements. Provides training and support for end users to ensure effective use of the platform. Assists defining and implementing Salesforce best practices and governance. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in computer science, information systems, business administration or a closely related field; AND three (3) years of software development experience; OR an equivalent combination of education, training, and experience.

Required Certificates, Licenses, and Registrations:

Salesforce Administrator certification Platform Developer I certification

Required Knowledge and Skills

Required Knowledge:

Principles and practices of software development and implementation. Documentation and user instruction methods and techniques. Understanding of sales and marketing programs, policies and procedures. Principles and practices of developing teams, motivating employees, and managing in a team environment. Methods to resolve software problems, questions and concerns. Methodologies of Agile and sprint planning tools (e.g., Jira). Understanding of Salesforce data model, security, and automation tools. Principles and practices of data migration, system integration, or multi-org environments. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar, and punctuation.

Required Skills:

Creating interfaces and logic using Apex, Lightning Components, Visualforce, SOQL, REST/SOAP. Developing and deploying Salesforce applications using tools such as Copado or Gearset. Using version control systems (e.g., Git) and CI/CD processes. Analyzing and documenting business processes, user requirements, and outputs such as test results. Supervising and evaluating employees and providing related recommendations. Preparing clear and concise program documentation, user procedures, correspondence, reports, and other written materials. Instructing users in the use of new or enhanced business applications, included explaining technical concepts to non-technical users. Analyzing systems and issues and developing specifications for new or modified processes to meet department needs. Serving as a team member and the development and management of projects. Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.