Join C.H. Robinson as an Operations Supervisor and lead a dynamic team of local and virtual professionals in our north retail commercial vertical. In this pivotal role, you’ll manage daily workflows, coach and develop your team, and drive performance excellence. You’ll be at the forefront of implementing changes that enhance efficiency, boost productivity, and ensure top-quality service. Your leadership will be key in nurturing talent, monitoring performance, and supporting our partners’ day-to-day needs through superior operations. Ready to make a difference? Apply now and become a key player in driving our success at C.H. Robinson!

**The deadline to apply is 3:00 pm CST on Tuesday, February 11.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this leadership role, you will work on-site with your peers five days a week, with flexibility, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Communicate role expectations, delegate tasks, monitor results, and provide coaching to meet productivity, quality, efficiency, and service goals.

Conduct regular check-ins and annual reviews. Support team development by understanding individual needs and creating growth opportunities.

Collaborate with next-level leaders to manage change and adopt new tools, technology, processes, and expectations.

Participate in recruiting, selecting, promoting, and aligning diverse talent.

Encourage feedback through various channels and work with managers to act on it, fostering open communication, inclusivity, and continuous improvement.

Optimize daily workflow for quality and efficiency. Monitor and assess processes to identify improvement opportunities.

Serve as an escalation point for exceptions and problem resolution.

Ensure team understands and uses available tools and systems. Collaborate with leaders and stakeholders to improve system effectiveness and performance.

Build relationships, communicate effectively, and partner on problem-solving.

Prepare performance reports to provide insights on production, expenses, and service quality. Take action to improve results as needed.

Required Qualifications:

High School Diploma or GED

Minimum 3 years of customer service in an operations environment

Minimum 1 year of leading or managing teams

Minimum 1 year of transportation/logistics experience

Preferred Qualifications:

Bachelor’s degree from an accredited college or university

Values a diverse and inclusive work environment

Previous supply chain or transportation experience

Previous Supervisor experience

Previous customer service experience

Knowledge of C.H. Robinson’s services

Previous experience working on projects and initiatives with individuals outside of peer group

Proficient in Microsoft Office Suite of programs

Ability to build, manage and foster a team-oriented environment

Ability to foster a collaborative and adaptive teamwork and communication style

Strong written and verbal communication skills with the ability to effectively communicate to both internal and external audiences

Ability to understand performance and financial metrics

Demonstrate strong decision-making skills, problem solving and conflict resolution skills, and ability to prioritize tasks between daily responsibilities

Embraces change and employs a continuous improvement approach to their work

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range

$62,900.00 - $98,000.00

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location.  Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training.  During the hiring process, your recruiter will provide more details. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.