**Description** Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? Job: Supervisor of Patient Services Hours: Full-Time, Mon-Fri,eow (Variable Hours from 4am-9pm) 10 Hour shifts Location: LGH Main 555 N Duke Street Lancaster, PA 17652 Summary: + Position Summary: Supervises the assembly of patient trays, their distribution and collection, and their disassembly. Assures quality, sanitation and safety standards are maintained. Enforces policies and procedures. Performs administrative and clerical duties. Assists in the assembly of meals for Meals-On-Wheels Program. + Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties: + Supervise the daily functions of the patient food services. + Supervise Patient Care Hosts Food Service employees on a daily basis including, evaluating, performance, ensuring core competencies, disciplining, training, etc. + Conduct on a monthly basis 100% of the patient satisfaction surveys, test trays, hostess therapeutics, HS snack checks, pager checks, PCH side work checks, and pantry checks. + Supervise the operation of tray line ensuring compliance with policies, procedures, rules and regulations, etc. + Manage kitchen function; overseeing cooks, patient care host hostess, cashiers, utility, etc in the absence of senior management. + Actively help in preparing staff, facility, and equipment for surveys State Department of Health, JCAHO, etc . + Respond to patient customer complaints and follow up with event reports. + Ensure adequate supplies for the department such as tube feedings and dietary supplements. + Retrieve diet orders for all meals and snacks and sort them by each individual unit. + Enter the meal charges daily for guest meals and outpatient trays. + Manage the time and attendance process for all PCH and supervisor and checking for accuracy at the end of each pay period. + Supervise the opening and closing of the kitchen on a daily basis. + Prepares work schedule, making adjustments as needed. + Provides orientation and training for personnel and work area meetings. + ·Supervises assigned personnel in the performance of their duties. Assures standards are maintained and policies and procedures followed. + Checks food temperatures and equipment prior to and during tray assembly to make sure food is maintained at safe and desirable temperatures. + ·Maintains established tray assembly time schedule and checks trays to assure standards of appearance and accuracy are maintained. + ·Participates in the assembly of meals for the Meals-On-Wheels Program and maintains records of clients and meals provided. + Inspects the department at the end of work shift and documents information on Daily Supervisor Report. + The following duties are considered secondary to the primary duties listed above: + Performs clerical duties associated with the maintenance of diet records. + Visits patients to obtain information and comments as to quality of service being provided. Responsibilities: + Minimum Required Qualifications: + High School diploma or GED + One 1 year of supervisory scheduling experience + Two 2 years of sanitation experience + One 1 year of experience in nutrition + One 1 year of customer relations experience + Two 2 years experience in patient food service Credentials: Education or Equivalent Experience: + Associate of Arts or Science We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law. REQNUMBER: 250928