Job Title: Supervisor – Personal Lines Account Analysts

Department: Reliance Risk Solutions

Location: Remote or Hybrid

About Acrisure

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Supervisor of Personal Lines Account Analysts is responsible for leading a team of Account Analysts and Senior Account Analysts who manage a Personal Lines book of business. This role oversees daily operations, ensures high-quality service delivery to agency partners, supports retention and renewal strategies, and drives continuous improvement in workflows and team performance. The Supervisor provides coaching, mentorship, and performance feedback, while collaborating with leadership on training and process enhancement initiatives.

Responsibilities:

Lead and supervise the Personal Lines Account Analyst and Senior Account Analyst teams to ensure service excellence.

Monitor daily operations, ensuring policy endorsements, renewals, and documentation are processed accurately and timely.

Establish team goals and key performance indicators (KPIs) aligned with department objectives.

Provide coaching, training, and professional development opportunities for team members.

Oversee retention and renewal strategies, including remarketing processes and compliance tracking.

Facilitate proactive communication with agency partners to maintain strong relationships and address escalations.

Collaborate with leadership to streamline workflows, improve service delivery, and implement process enhancements.

Analyze team metrics and prepare reports to highlight achievements and identify improvement opportunities.

Participate in hiring, onboarding, and performance evaluation of team members.

Requirements:

Strong leadership and team management skills, with prior supervisory experience preferred.

In-depth knowledge of Personal Lines insurance products, processes, and service delivery.

Excellent communication, coaching, and problem-solving abilities.

Ability to manage multiple priorities in a dynamic environment.

Proficiency in insurance systems, reporting tools, and MS Office applications.

Education/Experience:

Bachelor’s degree preferred. Minimum 3 years of experience in Personal Lines insurance service or account management, with prior leadership or supervisory responsibilities.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer.

Benefits & Perks:

Competitive Compensation

Industry Leading Healthcare

Savings and Investments

Charitable Giving Programs

Offering hybrid work option           

Opportunities for Growth

Parental Leave

Generous time away

Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.

For more, visit www.Acrisure.com  or learn more here.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.