Job Title:

Supervisor Quality

Job Description

The Supervisor Quality assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.Develop a department of well-trained, competent professionals who continuously improve theorganization and themselvesConduct Train-the-Trainer sessionsConduct quarterly one-on-ones with TrainersCoordinate with the Quality Supervisor and Operations on consistency issuesCreate and maintain consultant training scheduleCultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultantsCoordinate the maintenance and development of training workbooks and other training tools used by the Training organization

Location:

COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80

Language Requirements:

Spanish

Time Type:

Full time

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