We are offering a $1,000 Sign on Bonus for this position! The Residential Supervisor of DO Services oversees performance and quality of the therapeutic services provided by program staff. This position ensures the efficiency of the day-to-day program operations including scheduling staff, hiring, training, regulatory compliance and safety of individuals, families, and staff. 

Essential Job functions          

Supervise staff, including but not limited to, scheduling, hiring, training, and performance management. Implement participant treatment goals and objectives efficiently and effectively with staff in collaboration with treatment team. Train direct reports to engage with individuals by creating emotional and physical safety and security. Maintain staff schedules to ensure adequate coverage and compliance with current policies and regulations.  Ensure and oversee that staff are provided ongoing development of professional skills to enhance their ability to assume a wider range of responsibilities Organize and communicate youth schedules and routines. Facilitate team meetings and document decision and process changes that occur as a result of meetings.  Ensure a safe and sanitary physical living environment. Manage and prioritize emergency situations. Recognize and address behavior dysregulation including aggression and maintain training and proficiency in behavior management and Strategies for Crisis Intervention and Prevention (SCIP, including the use of physical interventions (holds). Communicate with families, internal and external stakeholders, and funders necessary and appropriate information regarding individuals. Develop, maintain, and update all required documentation for regulatory compliance and in alignment with agency protocols in a timely manner.   Follow established procedures for passing/administering medications to individuals receiving services. Manage resources and spending to support a fiscally sound budget, including but not limited to, staffing resources and utilization, revenue streams, i.e. SSI/SSP, SNAP and Federal Meal reimbursement, petty cash resources, food and supply costs. Maintain service recipients’ personal spending accounts, and ledgers. Collaborate with Manager to support internal and external intervention, communication, reporting and documentation of incidents, as required by policy and procedure and regulatory compliance. Partner and collaborate with external day program opportunities for service recipients, including school districts and school settings, and OPWDD certified day program settings. While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

 

LEADERSHIP DUTIES

Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization. Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals. Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

High School diploma or GED required. Minimum 2 years of related work experience required. Minimum 1 year of leadership experience required.

Special Requirements

Successful completion of Approved Medication Administrative Personnel (AMAP) training to meet the health needs of the individuals in care.  CPR certification required or obtained within 60 days of hire. Unrestricted, valid NYS driver’s license for minimum of 1 year with a clean driving record and minimum insurance coverage that meets agency standards. 

Knowledge, Skills & Abilities

In addition to demonstrating the Hillside Professional Competencies of Communicates Effectively, Personal Excellence, Cultural Competence, Builds and Leverages Relationships, Optimizes Decision Making, Builds Talent and Engagement, Manages Change, and Fosters Accountability and Results, the following occupational competencies must be demonstrated:

Demonstrate the emotional competence and good judgment required to build productive, engaged children, youth, staff and family relationships while implementing required rules, expectations and routines. Ability to recognize and address escalating and dysregulated youth behavior, and utilize training provided in behavior management and Strategies for Crisis Intervention and Prevention (SCIP), including the use of physical interventions (holds). Model awareness and sensitivity to cultural and social variations and shows respect for individual differences Able to maintain learning, including acquiring, understanding and interpreting information in subject areas for position must be demonstrated on the job Demonstrate problem-solving and conflict resolution skills with self and others. Ability to meet the highest standard for ethical and professional conduct towards all.

 

Hillside is committed to equal opportunities for all, supporting a diverse workforce, creating great opportunities for our Agency, our people, and to those whom we serve.  We offer a competitive benefits package to include very generous paid time off, comprehensive medical, dental and vision coverage, flexible spending account, 403(b) retirement savings plan with employer match, paid holidays, and Employee Assistance Plan, just to name a few of the amazing benefits at Hillside!  You’ll be working with great people and great clientele where you can truly make a difference.  Apply online, get on board, and grow you career with us.  You’ll be so glad you did!

$23.33 Minimum pay rate, $34.25 Maximum pay rate, based on experience.

EOE/AA Disability/Veteran