**Additional Information** **Job Number** 25021692 **Job Category** Food and Beverage & Culinary **Location** Jeju Shinhwa World Marriott Resort, 139 Sinhwayeoksa-ro 304 beon-gil, Jeju-do, Jeju-do, Korea, Republic of, 63522VIEW ON MAP (https://www.google.com/maps?q=Jeju%20Shinhwa%20World%20Marriott%20Resort%2C%20139%20Sinhwayeoksa-ro%20304%20beon-gil%2C%20Jeju-do%2C%20Jeju-do%2C%20Korea%2C%20Republic%20of%2C%2063522) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Landing Jeju Development Co., Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Overview The F&B Supervisor is responsible for managing a team that delivers exceptional food and beverage service to guests, ensuring high service quality standards and guest satisfaction. This role includes overseeing the duties of F&B servers, supporting the smooth execution of team tasks, and continuously improving service quality. ________________________________________ Key Responsibilities Guest Greeting and Service • Supervise the team’s duties and ensure guests are greeted upon arrival and escorted to their tables. • Assist the team in presenting the menu and ensure they can explain daily specials and recommendations effectively. • Guide the team to take food and beverage orders accurately and promptly. Food and Beverage Service • Oversee the quality of food and beverage service provided by the team, addressing any issues that arise immediately. • Handle guest complaints during service and provide support to resolve any problems. Cleanliness and Hygiene • Manage the hygiene and safety regulations of the F&B team, taking necessary actions when needed. Teamwork and Collaboration • Lead and train the server team, ensuring smooth service operations by collaborating with team members. Guest Service Improvement • Collect guest feedback and develop plans to improve service quality. • Provide feedback to team members and support them in continuously enhancing service standards. ________________________________________ Work Environment • The role is typically based in a restaurant, café, bar, or other F&B service areas. • Interaction with guests is a key component of the role, requiring excellent communication and service skills. • The position may require multitasking in a fast-paced, dynamic environment. Experience: Previous experience in food and beverage service is required, along with leadership or team management experience. A minimum of 1-2 years of experience working as a supervisor in an F&B service role is required. Core Competencies: • Strong leadership and team management skills. • Excellent customer service and interpersonal skills. • Ability to multitask and make quick decisions. • Positive attitude and problem-solving abilities. • Basic English communication skills (required for interaction with international guests). Other Requirements: • In-depth knowledge of the menu and food and beverage offerings. • Thorough understanding of hygiene and safety regulations. • Relevant F&B certifications and licenses (e.g., hygiene management and alcohol service certification). Employment Terms • Hours: Full-time (Shift work may be required). • Compensation: As per company policies. • Additional Benefits: Employee discounts, training programs, and other benefits as provided by the hotel. _This company is an equal opportunity employer._ frnch1 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.