Team and Role Introduction:

Supervisor is expected to detect client challenges and wants while maintaining positive relationships with end users and stakeholders. Embrace both administrative and technical positions; they are best suited for experienced and hardworking professionals with exceptional leadership and interpersonal abilities, as well as a strong desire to create end-to-end customer-driven solutions.

Responsibilities:

o Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary
o Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
o Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
o Developing a deep understanding of projects to gain insights into the scope of service delivery
o Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
o Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization