**Summary** The Sensory Supervisor is responsible for managing numerous team members and achieving exceptional program execution. They are expected to make decisions regarding associate and operations management at their assigned locations. They must be astute decision makers, effective communicators, detail-oriented, organized, and efficient. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Job Duties and Responsibilities Associate Management • Monitor team members • Plan, schedule and direct their work • Complete team’s payroll • Monitor performance; train associates as assigned from leadership • Assist Manager with disciplinary and termination actions as designated • Handle associate complaints and grievances and escalate as necessary • Oversee compliance with policies and procedures • Assist with recruiting, interviewing, and hiring field team members • Identify and recommend candidates for promotion Event Management • Partners with and builds relationships with client representatives. • Build relationships with store managers and customers • Appropriately schedule and staff events • Analyze and report daily event execution • Develop and recommend opportunities for event improvement • Manage inventory and equipment for events • Manage safety and security of associates and property • Supervise and assist with event preparation, event and break down Additional Expectations • Executes verbal and written business communications in a manner that effectively achieves business objectives, reflects the Company’s commitment to integrity, and advances Company policies (including Code of Business Conduct and Ethics). • Delivers work that meets or exceeds management expectations as to quality, quantity, timeliness and attendance. • Adheres to Company Policies & Procedures including but not limited to associate policies found on the Company’s intranet site and the Company’s Code of Business Conduct and Ethics • Satisfies job-related safety expectations • Additional responsibilities as assigned by one’s supervisor or other manager related to the position/department • Conducts special projects when necessary Travel and/or Driving Requirements Driving is an essential duty or function of this job, as there is travel between stores each weekend. Schedule Requirements • Must be willing to work outside of the regular schedule for this position • This role may support other field-based programs during holiday down time and blackout periods. Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required) Associate's Degree or equivalent experience Field of Study/Area of Experience: Marketing/Retail/Customer Service 1-3 year of experience in managing employees Skills, Knowledge and Abilities • Strong coaching and performance management skills • Problem solving and conflict resolution skills • Excellent organization, time management • Strong written and oral communication skills • Detail-oriented and capable of managing projects with excellent follow through and accuracy • Strong interpersonal and customer service skills • Ability to communicate professionally with associates, management, and customers • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) • Ability to access internet and use spreadsheets for analysis and reporting • Must complete Food Safety course, pass Food Safety Certification exam, and any additional requirements in accordance with local regulations which may include online or in-person training • Satisfactory completion of background check/drug testing subject to applicable law -Position to remin open until filled- **Responsibilities** The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Essential Job Duties and Responsibilities Associate Management • Monitor team members • Plan, schedule and direct their work • Complete team’s payroll • Monitor performance; train associates as assigned from leadership • Assist Manager with disciplinary and termination actions as designated • Handle associate complaints and grievances and escalate as necessary • Oversee compliance with policies and procedures • Assist with recruiting, interviewing, and hiring field team members • Identify and recommend candidates for promotion Event Management • Partners with and builds relationships with client representatives. • Build relationships with store managers and customers • Appropriately schedule and staff events • Analyze and report daily event execution • Develop and recommend opportunities for event improvement • Manage inventory and equipment for events • Manage safety and security of associates and property • Supervise and assist with event preparation, event and break down Additional Expectations • Executes verbal and written business communications in a manner that effectively achieves business objectives, reflects the Company’s commitment to integrity, and advances Company policies (including Code of Business Conduct and Ethics). • Delivers work that meets or exceeds management expectations as to quality, quantity, timeliness and attendance. • Adheres to Company Policies & Procedures including but not limited to associate policies found on the Company’s intranet site and the Company’s Code of Business Conduct and Ethics • Satisfies job-related safety expectations • Additional responsibilities as assigned by one’s supervisor or other manager related to the position/department • Conducts special projects when necessary Travel and/or Driving Requirements Driving is an essential duty or function of this job, as there is travel between stores each weekend. Schedule Requirements • Must be willing to work outside of the regular schedule for this position • This role may support other field-based programs during holiday down time and blackout periods. Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required) Associate's Degree or equivalent experience Field of Study/Area of Experience: Marketing/Retail/Customer Service 1-3 year of experience in managing employees Skills, Knowledge and Abilities • Strong coaching and performance management skills • Problem solving and conflict resolution skills • Excellent organization, time management • Strong written and oral communication skills • Detail-oriented and capable of managing projects with excellent follow through and accuracy • Strong interpersonal and customer service skills • Ability to communicate professionally with associates, management, and customers • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) • Ability to access internet and use spreadsheets for analysis and reporting • Must complete Food Safety course, pass Food Safety Certification exam, and any additional requirements in accordance with local regulations which may include online or in-person training • Satisfactory completion of background check/drug testing subject to applicable law Environmental & Physical Requirements Field / Reps Requirements Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration. Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. **Important Information** The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law. **Job Locations** _US-MD-Gaithersburg_ **Primary Posting Location : City** _Gaithersburg_ **_Primary Posting Location : State/Province_** _MD_ **_Primary Posting Location : Postal Code_** _20883_ **_Primary Posting Location : Country_** _US_ **Requisition ID** _2025-435153_ **Position Type** _Full Time_ **Category** _Field Operations/Field Management_ **Minimum** _USD $50,800.00/Yr._ **Maximum** _USD $63,500.00/Yr._