C.H. Robinson is seeking a Supervisor Service Delivery to join our Managed Solutions Division. As a key player on our service delivery team, you will be responsible for the execution of the Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. In this key position, you will oversee the responsibility for Service Delivery Excellence & Customer Satisfaction, Personnel Development and Management, and Service Delivery “Operational Excellence” via Continuous Improvement approach.

Apply today and join us as we shape a safer, healthier and more sustainable future of the supply chain industry.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Strategies:Drive consistent execution that meets Service Delivery requirements and expectationsLeverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gapsLearning and utilization of continuous improvement methodology in management of KPIs for the service delivery teamIdentify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions Key customer contact for Service Delivery (Operational) needs  Collaborate with multiple areas of the business to drive standardization of leading practice.Team Leadership:Lead direct reports by providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development PlanEnsure assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectivesEnsure service delivery team has resources required to execute day-to-day operationsCoordinate schedules to ensure proper account coverage.  Examples of but not limited to PTO, meals, breaksMaintain and utilize Account Specific Onboarding for new team membersOther duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:Bachelor’s degree from an accredited college or universityMinimum 3 years of experience in operations and/or customer/client service facing roleExperience mentoring and or coaching small project teamsAbility to travel up to 7.5% (domestically and international)

Preferred Qualifications:Experience executing businesses through Standard Practices and Operational Excellence methodologiesProficient in Microsoft Office Suite of programsStrong problem-solving and conflict resolution skillsAbility to adapt and lead in a fast-paced environmentStrong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional mannerAbility to develop strong working relationships, both internally and externallyHigh level of integrity where personal and professional values are aligned with the company's mission, vision, and leadership frameworkAbility to work collaboratively within the business settingValues a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide additional company benefits plan that matter to you most, including life and medical insurance/ Critical illness, accident death and disability Insurance, Paid time off (PTO), Paid Sick Leave, Holiday Allowance and among others, the opportunity to prosper in a Fortune 500 company.