**Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions. **Our corporate values of care, integrity, passion, unified, and excellence** shape everything we do. Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great. When you join Valvoline Global, you join a culture that is committed to: treating all people with care, operating with integrity, striving for excellence in everything we do, showing passion about delivering on our commitments, and being unified in all our enterprise endeavors. **Careers for the Driven** Valvoline has a rewarding opportunity as a **Support Center Sales Support Supervisor** **.** We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents, and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our global company. The Supervisor Support Center is responsible for assuring world class customer service is delivered to customers via a multichannel, contact center environment as well as supervising and directing support activities of the Contact Center team. **How You’ll Make an Impact** 1. Oversee a team of agent who handle inbound and outbound customer service interactions, technical support, fulfillment/billing, and product support in a fast-paced day to day high volume support center. 2. Hire, develop, and coach to build successful teams that deliver an exceptional customer experience and help improve their knowledge and skills. 3. Supervises Contact Center staff, keeping them informed of corporate policies, procedures, and organizational structure. 4. Drive process improvements through team member feedback, analyzing data, and up channeling changes to obtain departmental goals and maintains communication with Support Center Manager keeping him/her informed of issues pertinent to the team. 5. Creates and distributes monthly and weekly reports for Contact Center and Field Support and use data to identify areas of opportunity and develop action plans to improve KPIs and close performance gaps. 6. Recognizes employees for their accomplishment and gives structured feedback that inspires performance to direct reports. **What You’ll Need** **Education Required:** + High School Degree required. Bachelors Preferred **Experience Required:** + Minimum of two years customer service supervisory experience in a contact center environment or upward career progression in a contact center. **What Will Set You Apart** + Strong leadership skills. + Excellent computer skills, proficient in Excel, Word, Outlook, CRM software, IVR/switch. + Ability to manage multiple priorities with an attention to detail, operating effectively in a fast-paced environment. + The ability to lead and execute change. + Clear understanding of call center reporting. + Excellent communication skills, both verbal and written Excellent interpersonal skills. Valvoline Global provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us. The Company has put a process in place to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1-800-Valvoline or email 1-800Valvoline@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. **Requisition ID: 1120**