At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always reexamining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

 

Education, Skills and Knowledge 

· Bachelor's Degree required.

· Must be able to speak English clearly and professionally. 

· Must have demonstrated excellent interpersonal skills and the ability to manage simultaneous tasks. 

· Proven ability to work as a member of a team is required. 

· Must have excellent oral and written skills. 

· Excellent attendance is required. 

· Experience working with a PC and a Windows environment is required. 

· Experience with Microsoft Office PowerPoint, Excel and Word. 

· Previous Pearson scoring experience preferred. 

Basic Purpose and Objectives 

Assist Supervisor Support team in Supervisor resource and training development. Also, assist in pre-project setup process for Supervisors, including login setup and questions regarding access to essential applications. 

Organizational Relationships 

Reports to and direction received from: 

PSS Supervisor Support Management (Primary) 

Scoring Supervisor Manager (Secondary) 

Overall Functions and Responsibilities 

· This position will include shifts which cover center hours from 7am to 5pm CST Monday through Friday and between 9am and 5pm CST on Saturday and Sunday (only during peak scoring periods). 

· May be required to work a rotating shift schedule and weekends (only during peak scoring periods). 

· Provide knowledgeable responses to inquiries in a courteous and professional manner. 

· Contribute to on-going department process development and improvement. 

· Track, update and organize team resources daily. 

· Respond to Supervisor inquiries sent to team email inbox when needed. 

· Perform other related duties as assigned. 

NOTE: Hours may vary or change, to alternative shift, depending upon needs of business. 

Working Conditions: 7am to 5pm CST Monday through Friday and between 9am and 5pm CST on Saturday and Sunday (only during peak scoring periods). 

Work Location: Remote