GET TO KNOW ALORICA 
At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. 
 
JOB SUMMARY 
• Responsible for managing daily production goals, KPI management, and other projects as needed to meet customer commitments. 

• Provide (Daily, Weekly, Monthly) reports if applicable to direct manager 

• Update and draft training material pertaining to production areas assigned to 

• Responsible for subordinate employees training, performance, resource utilization, developing, coaching, and disciplining 

• Ensure all employees adhere to EE policies such as attendance, conduct, TORs, etc 

 

JOB RESPONSIBILITIES 
• Plan daily workload for employees based on KPI and production plans 

• Excellent inventory management 

• Manage employee adherence to job function process 

• Ability to flex and adjust staffing to meet production plan 

• Excellent time management 

• Regular employee performance review, promotions, and demotions 

• Adhere to 5S Policy and Safety Procedures 

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers 

• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service 

• Must be flexible to work in other departments even on a permanent basis 

• Maintain compliance with all company policies and procedures 

• Attention to detail 

• Excellent Attendance record 

• Able to maintain 100% quality to customer 

• Must adhere to all site security requirements 

• Must have own reliable transportation to work each day 

 

OTHER RELATED DUTIES 
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards 

• Must be able to lift and carry up to 50 lbs. unassisted 

• Must be able to proficiently read, write, speak and understand the English Language 

• Must be able to stand in one place for long periods of time. 

• Must be approachable 

• Adhere to all safety rules and regulations 

• Experience in production/warehousing operations 

 

Equal Opportunity Employer - Veterans/Disabled 

We are only considering candidates and hiring for this position in the following states:  Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia.