**GET TO KNOW ALORICA** At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** • Responsible for managing daily production goals, KPI management, and other projects as needed to meet customer commitments. • Provide (Daily, Weekly, Monthly) reports if applicable to direct manager • Update and draft training material pertaining to production areas assigned to • Responsible for subordinate employees training, performance, resource utilization, developing, coaching, and disciplining • Ensure all employees adhere to EE policies such as attendance, conduct, TORs, etc **JOB RESPONSIBILITIES** • Plan daily workload for employees based on KPI and production plans • Excellent inventory management • Manage employee adherence to job function process • Ability to flex and adjust staffing to meet production plan • Excellent time management • Regular employee performance review, promotions, and demotions • Adhere to 5S Policy and Safety Procedures • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service • Must be flexible to work in other departments even on a permanent basis • Maintain compliance with all company policies and procedures • Attention to detail • Excellent Attendance record • Able to maintain 100% quality to customer • Must adhere to all site security requirements • Must have own reliable transportation to work each day **OTHER RELATED DUTIES** • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards • Must be able to lift and carry up to 50 lbs. unassisted • Must be able to proficiently read, write, speak and understand the English Language • Must be able to stand in one place for long periods of time. • Must be approachable • Adhere to all safety rules and regulations • Experience in production/warehousing operations **Equal Opportunity Employer - Veterans/Disabled** _We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia._