Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. Primary purpose: to serve as a first-level supervisor, providing planning, directing, organizing, and exercising control over non-supervisory employees assigned to Emergency E-911 Communications Center that provide emergency police, fire, and medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Responsibilities Plans, organizes, and directs the activities of Civil Engineer Squadron, Fire and Emergency Services Flight ensuring that the Emergency E-911 Communication center complies with legal and regulatory requirements and meets customer needs Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, directives of management; Establishes, develops, and maintains effective working relationships with various agencies on Robins AFB Provides emergency 911 call-taking and dispatching services and determines the nature of the emergency in accordance with established guidelines; Performs Emergency Medical Dispatch (EMO) services to callers with medical emergencies and verifies the location and call back number, determines the severity of the situation using EMD checklists, in accordance with national standards Maintains maps, checklists and charts, including automated programs to maintain automated outage status file and ensures oncoming senior official receive current outage reports; Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center Prepares and maintains reports and records relating to emergency responses. Requirements Conditions of Employment Qualifications In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower broadband NK-01, equivalent to the next to lower grade GS-04 or equivalent in the Federal Service. Specialized experience is experience in developing goals and objectives that integrate organization and Emergency E-911 communications center objectives and to ensure the operation of the Emergency E-911 Communication Center 24/7/365 days a year. Evaluates reports by analyzing facts and performing appropriate research and prepares detailed responses. Maintains constant liaison with the scene of the emergency until official termination of the incident. During periods of multiple emergencies, uses independent judgement to determine which call need immediate attention, or when different equipment is required due to emergencies in progress (call stacking). Maintains an electronic log of all activities, according to locally established protocols. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement. OR EDUCATION: Successfully completed a full 4-year course of study above high school leading to a bachelor's degree. This education was obtained in an accredited technical school, junior college. Or university which high school graduation or the equivalent is the normal prerequisite. NOTE: You must submit a copy of transcripts. OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. NOTE: You must submit a copy of transcripts. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Must possess a current Emergency Telecommunicator course certification or Emergency Dispatch and Emergency Medical Dispatch course certification accredited by the International Fire Service Accreditation Congress (IFSAC), http://www.ifsac.org/, and equivalent to Telecommunicator I and Telecommunicator II. Practical knowledge and skill of the Emergency Priority Dispatch Systems (i.e., Fire, Police & Medical). Demonstrated ability to quickly and accurately process, analyze and concise relay mission critical and life-threatening emergency information and dispatch appropriate personnel and equipment to an incident, using a wide array of communications devices. Skill and ability to clearly communicate critical information or instructions during an emergency situation or to a person in duress. Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand. Knowledge of safety and security regulations, practices, and procedures Ability to plan, organize, and direct the functions and staff of a small to medium-sized organization. Ability to communicate effectively, both orally and in writing. Knowledge of basic computer operations to include word processing, retrieval and input of data. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Additional Information AcqDemo Expanded Probationary Period for Supervisors and Managers: An additional supervisory probationary period of one year may be required when an employee is officially assigned to a different supervisory position. This is an acquisition demonstration project position NK-02 equivalent to a GS-05 to GS-07. Interagency Career Transition Assistance Program (ICTAP): For information on how to apply as an ICTAP eligible click here. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated well qualified or above for this position. You must submit a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting position, grade level, and duty location. Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Military Spouse Preference (MSP) Eligible: MSP applicants, if determined best qualified, must be selected and placed at the highest grade for which they applied. You must include a completed copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility for MSP. Click here to obtain/download a copy of the DD Form 3145-4, Military Spouse PPP Self-Certification Checklist. Priority Placement Program (PPP) Applicant Eligible: PPP Applicants determined well qualified and selected, will be placed at the full performance level. You must include a completed copy of the PPP Self-Certification Checklist dated within 30 days along with the documents identified on the checklist to verify your eligibility as a PPP Applicant. Click here to obtain/download the applicable PPP Self-Certification Checklist (DD3145-1 through DD3145-4, select the appropriate checklist for your preference). To determine the applicable PPP Self-Certification Checklist required to substantiate the eligibilities you are claiming, refer to the AF Civilian Employment Eligibility Guide located in the Required Documents section of this vacancy announcement. If you have questions regarding this announcement and have hearing or speech difficulties click here.