Summary You will serve as a SUPERVISORY IT SPECIALIST (NETWORK/SYSADMIN) in the INFORMATION TECHNOLOGY DEPARTMENT (N6) of FLEET WEATHER CENTER SAN DIEGO. Responsibilities You will act as the Technical Services Supervisor, senior technical advisor, and subject matter expert on Technical Services and facility-related matters. You will establish performance measures for customer support and operational aspects of networks and systems supports. You will prepare, review, and/or approve recommended incentive awards for subordinate personnel. You will perform work that involves the planning, analysis, design, development, testing, quality assurance, configuration, installation, implementation, integration, maintenance, and/or management of networks for the FWC-SD systems. You will provide systems administration services such as adding, deleting, and modifying accounts, and access to systems. You will analyze hardware and software malfunctions to resolve physical and logical processing problems. You will serve as a senior customer technical analyst with responsibility for resolving the most complex customer problems. You will record problems as they occur and analyze data to determine trends in use or performance that could lead to future problems. Requirements Conditions of Employment Qualifications To qualify for the SUPERVISORY IT SPECIALIST (NETWORK/SYSADMIN), GS-2210-13, your resume must demonstrate at least one full year (52 weeks) of specialized experience AND four competencies equivalent to the level of difficulty and responsibility to that of the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience using IT and communication systems integrations methods, performance tuning methods, IT security principles and methods, and project management principles and methods sufficient to plan and coordinate the installation of new products or equipment. Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers. Experience using network operations and maintenance methods; network architecture optimization techniques; the capabilities and limitations of the computer equipment and system software configuration in order to manage the network, carry out network and/or telecommunications project and coordinate efforts with others affected within the organizations. Experience in systems development, modification, testing, installation, operations, and maintenance methods as well as the organization's network and communications architecture and protocols to provide support related to: installation, configuration and modification of hardware and software for operating systems, network platform, interface connectivity; etc.; provision of network services and planning for increased or changed requirements; modifications and integration of network and communications systems consistent with existing or planned infrastructure/architecture; configuration management changes and upgrades; and connectivity between remote sites. Experience using methods, principles, and practices covering troubleshooting of complex computer and communications systems failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components. Experience communicating effectively both orally and in writing and maintain effective relationships. Experience and the ability to stay well informed on rapidly changing technology to evaluate its possible impact on organization missions and to develop plans to satisfy requirements. Experience reviewing, analyzing, and resolving difficult and complex technical problems involving systems compatibility, both installation-wide and external interoperability, circuits, switches, and networking. FOUR COMPETENCIES Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional qualification information can be found from the following Office of Personnel Management web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education GS-13: There are no education substitutions for specialized experience. Additional Information This position is covered by the Department of Defense Priority Placement Program. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions in the local commuting area. Depending on the hiring organization and the position being filled, job requirements (e.g., security clearance, travel, drug testing, financial disclosure filing, bargaining unit status, etc.) may vary. Other hiring managers filling similar positions may offer relocation expense reimbursement and/or may offer recruitment incentives for new employees, depending on funding availability and in accordance with policy. If you opt-in and are referred on a certificate, your resume will be available to other hiring managers for 180-days from the date the job announcement closes. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.