Summary This position is located at Fort Leonard Wood- Leisure and Ticketing Office. Please include name and contact for at least two (2) professional AND personal references on your resume. **This announcement is an open and continuous due to close on 03/03/2025. There will be bi-weekly cut-offs starting on 27 February 2025, list will be sent when management upon request, till the position is filled, or closes. ** Responsibilities Incumbent provides management and supervisory duties for the assigned area of responsibility. The area of responsibility includes ticket sales for local area events and attractions. Guest services provides information on rental cars, taxis, ground transportation, dinner reservations, and other general information. Reviews trends in the field of recreation and leisure travel and makes recommendations for program adjustments. Responsible for the procurement and accountability of tickets for local and out of town attractions, and requests and maintains a library of travel and entertainment information, including brochures, maps, travel guides, and seasonal information. Makes presentations on activities and services available to various functions; collects, records, and maintains a variety of information required for various administrative and financial reports, inventory and monthly income reports. Prepares documentation for payment of vendor, balances daily receipts, bank statements, and daily activity reports; makes daily deposits. Performs other duties as assigned. Requirements Conditions of Employment Qualifications QUALIFICATION REQUIREMENTS: Progressively responsible experience, including supervisory or managerial experience. Must have exceptional communication and people skills in customer service and problem resolution and be able to supervise the work of others. A two (2) year degree (AA) with a major emphasis in hospitality management or closely related field may be substitute for some of the required experience. Experience in attraction sales and guest services is desirable. **You will be rated based solely off of the information provided within your resume, please ensure you are clear and specific. Assumptions will not be made regarding your experience and duties performed.** Best Qualified: Experience with RecTrac point of sale system under admin/manager role, selling airfare on global distribution Systems, GDS such as SABRE/AMADEUS/TRAVELPORT. **To meet Best Qualified eligibility, you must meet all Minimum and Highly Preferred Qualifications, and this information must be clearly detailed on your resume.** Education A two (2) year degree (AA) with a major emphasis in hospitality management or closely related field may be substitute for some of the required experience. Transcripts must be submitted at time of application to be considered for the position. If selected official transcripts will be required prior to employment. Additional Information Area of Consideration: The Area of Consideration for this vacancy announcement is WORLDWIDE. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 11:59am by 03/03/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid, contingent upon eligibility. Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/ Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.