Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Your role:   

Query Resolution Leadership: Take a leadership role in resolving internal and external queries. This includes processing complex questions and requests received from external vendors and internal customers through various channels such as P2P platforms, Procure4You Ticketing Tools, Cisco phone lines, chat, and Outlook emails. Ensure timely, accurate, and high-quality responses while adhering to established guidelines and work instructions. 

Specialized Expertise: Depending on your assigned role, you may focus on Accounts Payable, Purchasing, Travel & Expense topics, or a combination of these. Collaborate with cross-functional teams (Procurement Operations, Finance, Group PO, Stakeholders, etc.) to guarantee the timely and accurate resolution of all tickets. Take ownership of each transaction until it is successfully and accurately processed. 

Effective Communication: Maintain polite and helpful communication with customers, vendors, and colleagues. Ensure both verbal and written communication is efficient and effective, reflecting a high level of professionalism. 

Operational Tasks: Execute select operational tasks related to Accounts Payable, Purchasing, or Travel & Expense processes, while adhering to segregation of duties requirements. Ensure alignment with relevant work instructions and process guidelines. 

Continuous Improvement: Leverage your expertise to continually seek better ways of providing information to external vendors and internal customers, with a particular focus on enhancing the internal customer experience. This includes conducting customer-based performance reviews, identifying opportunities for knowledge article improvement, suggesting operational process enhancements, and contributing to team operations improvements. 

Escalation Management: Handle escalated issues and emergency processes, applying your expertise to resolve complex cases while maintaining timeliness and accuracy in responses. 

Operational Excellence: Occasionally, participate in operational calls and collaborate on additional projects, such as process excellence initiatives and audit preparation and response. 

 

Who you are:

Bachelor's degreeHas at least 1-3 years relevant work experienceHas experience in SAP/Oracle systemEMEA experience is preferred but also open to other region/countryHas good communication skillsWilling to work on a midshift schedule and hybrid work setup

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!