Location: hybrid in-office Lewisville, TX
Top 3 things we're looking for: 10 years financial services, people leader, vendor management
Keywords: Vendor Management Associate, Vendor Relations, Supplier Relationship Specialist, Sourcing Analyst, Vendor Coordinator, Procurement Specialist, Vendor Operations Specialist, Supply Chain, Third-Party Compliance
Operationalize a single point integration team for efficient communications of process and systems to third party collection agencies or legal service providers and leadership with minimal direction. This role will consist of handling multiple vendors and / or a single vendor and multiple processes. This role will lead onboarding, training, quality / compliance / complaint coaching of Recovery Vendors regarding processes and procedures. Implementation of projects as assigned by management to resolve effectiveness and potential risk verse benefit to process and procedure updates. Additionally, this person will have responsibility for the creation, maintenance, testing and execution of a Business Continuity Program. Execute processes associated with supplier performance management and continuing monitoring for third party service providers conducting Specialty Recovery collection activities on behalf of Ally. Own all issues to remediation, conduct necessary calls as needed and create monthly performance presentations for suppliers or business partners that will assist with various systems and processes.