Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need. The Opportunity
Location: hybrid in-office Lewisville, TX
Top 3 things we're looking for: 10 years financial services, people leader, vendor management
Keywords: Vendor Management Associate, Vendor Relations, Supplier Relationship Specialist, Sourcing Analyst, Vendor Coordinator, Procurement Specialist, Vendor Operations Specialist, Supply Chain, Third-Party Compliance
Operationalize a single point integration team for efficient communications of process and systems to third party collection agencies or legal service providers and leadership with minimal direction. This role will consist of handling multiple vendors and / or a single vendor and multiple processes. This role will lead onboarding, training, quality / compliance / complaint coaching of Recovery Vendors regarding processes and procedures. Implementation of projects as assigned by management to resolve effectiveness and potential risk verse benefit to process and procedure updates. Additionally, this person will have responsibility for the creation, maintenance, testing and execution of a Business Continuity Program. Execute processes associated with supplier performance management and continuing monitoring for third party service providers conducting Specialty Recovery collection activities on behalf of Ally. Own all issues to remediation, conduct necessary calls as needed and create monthly performance presentations for suppliers or business partners that will assist with various systems and processes.
The Work Itself Be the face of Ally to the vendor.Be the face of Ally with your Supplier(s) as the primary Relationship OwnerEngage with internal and external Sr. Leaders (C Suite)Provide consistent mentorship and direction for the Recovery business, ensuring compliance with Ally BCP policies, standards, and business continuity planning software and tools.Provide ongoing mentorship and direction to the Recovery department regarding the application of Ally Policies, standards, tools, and priorities.Lead Recovery in conducting annual reviews of NAO BCP for changes to business operations, structure, risk profile, personnel changes and geographical location in addition to continuous strategic updates to processes and procedurePrimary point of contact for in conducting monitors, audits, and reviews for assigned suppliers. Including Business Continuity Planning, Compliance Reviews, Risk Profiles, Onsite audits, in addition to monitoring Operational and Strategic updates to process and procedure.Lead Recovery in compliance/cost issues related to supplierReview & Validation of supplier invoicing, services provided, SLA’s, statements of workLead Recovery developing/ driving /refining appropriate metrics to measure supplier performanceAssist in development / validation / refinement of metrics to measure supplier & department performance.Lead Recovery in supplier due diligence, performance management, market shift and / or terminationPrimary point of contact in review of supplier due diligence, performance management, market share shifts, key participant in onboarding / offboarding of suppliers.Review customer complaints identified during process monitors or advanced from ECR, CFPB, consumer attorneys, etc.Apply problem-solving skills for root cause analysis, and solution sourcing for identified process gapsAdhere to standard cadence of on-site visits to suppliers as needed / requested to ensure compliance as well as performance reviews / trendsRepresent Ally at on-site visits to suppliers as needed (or) requested to ensure supplier compliance while leading performance review conversation. The Skills You Bring Key AttributesDemonstrates strong analytical, negotiation, problem solving, and organizational skillsDemonstrates a high degree of personal accountability, passion, and executionAbility to independently handle multiple tasks for multiple groups and work optimally in time sensitive situationsAbility to work independently and anticipate needs of leadershipAbility to identify process improvement, effectiveness and efficiency and execute on change management, influence and collaboration in a matrixed environmentAbility to maintain confidentialityKnowledge of Auto Finance life cycleDisplays Growth Mindset – Identifies and implements new best practicesStrong verbal and written communicationTakes pride in work quality and performanceSelf-Aware – Seeks and implements feedbackEducation, Certification & Years of ExperienceBachelor’s degree in related field strongly preferred,2+ years in customer service or financial services industry is required.QualificationsBachelor’s degree in related field or applicable years of business experience, MBA is a plus.2+ years of Recovery Industry knowledge and or financial services industry knowledge.Project / Process Management framework knowledge and application is preferredAble to travel overnight (10% +/-)At this time, Ally will not sponsor a new applicant for employment authorization for this position.
#DFS#LI-Hybrid
How We'll Have Your Back
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:
Time Away: 11 paid holidays, 20 paid time off days, and 8 hours of volunteer time off, yearly (paid time off is prorated based on start date) Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdfWho We Are:
Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range: $55000 - $80000 USDAn individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer. Incentive Compensation: This position is eligible to participate in our annual incentive plan.