Qualifications:

High School diploma or GED1+ years' experience in customer service or supply chain rolesEmployees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position

Preferred:

Bachelor’s degree 

Benefits: The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $22.06 - $29.79 per hour. 

Howmet Fastening Systems is looking for a Supply Chain Analyst to join our Inside Sales/Customer Service department in Waco, TX. This role performs all Supply Chain Analyst activities including processing customer demand (via purchase orders, customer portals, or EDI communication), responding to new & existing customer supply chain actions, and addressing customer questions/concerns appropriately.  

Responsibilities:         

Provides timely and professional service to assigned customer or distributor accounts using appropriate processes and communication channelsWorks closely with Senior Supply Chain Analysts and the Customer Supply Chain Supervisor to ensure that customer needs are understood and reflected in customer-specific process documentationReceives, enters and edits sales orders and changes thereto in accordance with company proceduresChecks stock and future production for customers and distributorsAnswers general inquiries concerning open orders, from work in process to logisticsReceives, responds to and routes requests for quotations as appropriateReceives, responds to and routes requests for technical information, sales literature, material certifications and returned materialUses knowledge of product, availability and customer need to best fill the order, coordinates with appropriate internal resources to answer more advanced questionsResearch customer charge-backs and administers appropriate actionsWorks to improve knowledge of product and processes on a continual basisAdvises Marketing Department and field sales representatives of significant information learned in customer correspondenceEnsures that all work activities are performed in accordance with established safety and environmental standardsContinuously seeks improved techniques for performing job duties and engages with peers to learn and share best practices as they emergeMaintains full compliance with Company policies and procedures and conducts all activities in accordance with the company Code of ConductPerforms other duties as assigned

 

Skills:

Strong communication skills, both written and verbalMust possess the ability to problem solvePossesses organizational skills and has a high attention to detailMust be able to work effectively with various functions as well as work independentlyStrong computer and business software skills, with an emphasis in Excel