At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

The API EM Supply Chain and Customer Service Associate will support the API EM organization in 3 key areas:  Supply Chain execution, Supply Chain data stewardship, and general project management.  This role will function as a key tactical partner to each of the Joint Process Teams that conduct direct oversight of our contract manufacturing partners.

Key Objectives / Deliverables:

Provide key supply chain services to ensure reliable supply for our customers.Support the tactical steps to allow the receipt of material from contract manufacturers through the shipment of materials to our drug product customersTask may include Purchase Order generation/maintenance, related SAP transactions, or the setup and use of other electronic tools such as Direct Commerce.Ensure the management of multiple nodes of the supply chain in ensuring the On Time and In Full (OTIF) delivery of materials from contract manufacturing partnersParticipate in the operations planning processes necessary to ensure reliable supplyProvide customer service support for customers of API EMShipment of key materials to/from our contract manufacturersData StewardshipProvide SAP data stewardship / support across all functional areasCreate/Manage all cMat (or equivalent system) changes (local and global) impacting API EMWill work with corporate data stewardship experts and internal/external partners to ensure complete/accurate master data and adherence to corporate standardsParticipate in execution of the necessary change control processes to ensure master data managementCreate the necessary connections to corporate and site data expertsProject Management SupportWill use key project management principles to support activities of the API EM process teams in delivering on-going reliable supply (Such as the New Item Creation/Purchase Order process.Will work closely with API EM continuous improvement champions to ensure that defined processes exist that allow API EM to deliver supply chain excellence.

Basic Requirements:

Associate Degree - Minimum5 + years experience in an SAP focused data stewardship and/or planning role within a GMP regulated environment. Demonstrated coordination / execution of shipping, logistics, custom classifications activities domestically & internationally in adherence with Company, Regulatory & Governmental requirements.Working knowledge of supply chain principlesFamiliar with SAP system software and associated processesStrong interpersonal and communication skills (oral and written)Ability to work independentlyAbility to effectively manage multiple tasks at onceDemonstrated attention to detail and high degree of accuracy in workDemonstrated leadership in implementing changeDemonstrated problem-solving / analytical / decision making abilityProactively identifies and works with others to resolve issuesStrong planning skills

Additional Preferences:

Familiar with SAP system software and associated processes within a complex supply chainNew Product introduction / External Manufacturing experience desirableStrong interpersonal and communication skills (oral and written)Ability to work independentlyAbility to effectively manage multiple tasks at onceDemonstrated attention to detail and high degree of accuracy in workDemonstrated leadership in implementing changeDemonstrated problem-solving / analytical / decision making abilityProactively identifies and works with others to resolve issuesStrong planning skillsRemote working considered with periodic reassessment to ensure alignment / delivery of business needs.  

Other Information:

Travel (10-15%) may be required – both domestic and international.

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively “Lilly”) are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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