Supply chain / Customer service representative Location: San Vito Chietino, IT, 66038 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! Section 1 - JOB DESCRIPTION A customer service supply chain representative, or CSR, is a role that connects a company's internal operations with sales team and external customers to ensure a successful fulfillment of customer orders. He /She be constantly in contact with all company’s depts. by analyzing and monitoring flows and procedures to ensure customers receive the best service. MAIN RESPONSIBILITIES & SCOPE New project development He/She is the main contact between SC and R&D for the new project development by monitoring the progress status and following all internal steps and flows till the industrial trial. Supply chain management He/She coordinates the full order cycle, by participating in demand planning meetings and managing customer safety stock contracts He/She is the main contact between SC and QA for all warehouse procedures and for all activities connected to the quality certifications. He/She performs other supply chain activities related to master inventory, timely additions and deductions, constant review of stock levels of ordered product. Order processing Managing customer sales orders, he/she ensures the correct products are ordered at the agreed price and the correct shipment method and location are applied; Collaborating with Logistics, he/she supports transport management to guarantee the fulfillment of customer orders as entered by Customer Service; Interacting with Production Team on a daily basis, he/she guarantees that: + the production process is compliant to the scheduled plans; + the correct use of raw materials and packaging in compliance with the technical specifications is in place; + the correct re-use of recycled materials is in place. Customer service Provides exceptional customer service by proactively addressing customer needs and resolving issues efficiently Keeps daily communication flows to Customer Care team in order to ensure that failed or partial or delayed deliveries are proactively addressed to final customers. Customer records Updates customer records, including customer-specific information, contracts, forecasts, labeling, packaging EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS Education Preferably economics studies Language Fluent English Knowledge of any other language is welcome Experience 3-5 experience in sales or customer care depts. Skills and qualification + Interpersonal and customer service skills to ensure positive interactions with customers + Analytical and problem-solving skills to diagnose problems and recommend effective solutions + Multitasking and organizational skills to work on multiple issues at one time and prioritizing capabilities + Active listening and communication skills to handle patrons who may be upset + Time-management skills to respond to customer emails, calls and web chat messages promptly + Teamwork skills to collaborate with representatives and coworkers in other departments + Excellent computer skills: Software knowledge Excel, Word and PowerPoint At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .