Description This role is based out of Seattle, Phoenix, or Nashville. Are you looking to be an owner in the planning of one of the fastest-growing last-mile providers for Amazon? This role is focused on the creation, execution, and management of Capacity Planning for Rural Super Rural (RSR). What is RSR? Rural Super Rural (RSR) is an emerging organization that executes delivery of small parcel and heavy/bulky packages in rural communities across North America. We merge multiple service types to enhance the customer experience in communities which we don't currently service, including scheduled delivery of bulky freight and customer-facing services to accept customer returns. The Role: The Capacity Planning Supply Chain Manager is responsible for collecting critical business inputs from downstream partners on On the Road (OTR) and Under the Roof (UTR) capacities to deliver an end-to-end 17-week volume plan. This role will be responsible for maximizing station outputs, ensuring strict planning accuracy, and balancing upstream volume attainment and share of all Amazon parcels in the service area. They will be responsible for multiple regions and sites across North America and will interface with multi-level leadership to drive planning success and triage sites which are underperforming. They will closely work with North America Transportation and Supply Chain stakeholders to balance volume across their territories and work to identify and solve volume flow issues related to capacity, middle mile connections, and configuration errors. The Capacity Planner will drive last-mile volume share between Amazon FLEX and Delivery Service Providers to precisely estimate the shipments per route and delivery performance using historical trend analytics and future forecasting models. The success of the sites within the network depends on the Capacity Planner to ensure costs and capacity are optimized to produce a quality experience for internal and external Amazon stakeholders. Key job responsibilities - Create, optimize, and solicit the bi-weekly capacity plan for their territory and gain alignment with downstream partners before publishing the final plan into the planning systems - Drive innovation in planning tools and develop impact statements to Amazon Metrics for deviations in plan or actual performance - Lead alignment discussions with down and upstream partners to earn trust in the planning execution process - Influence tools and system changes with BI and Tech teams and participate in the tool roadmaps in OP1 and OP2 - Develop weekly dashboards on site level performances and deliver resolutions for sites out of planning tolerance - Maintain a high bar for planning accuracy and drive changes to planning inputs when stations are outside of performance tolerance - Engage with other Amazon businesses and partners to improve planning accuracy - Travel Domestically up to 20% Basic Qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - 2+ years of supply chain experience - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.